Mô tả

Most of us want to get better at talking. But the REAL power tool for influencing others, leading, collaborating, having an impact, and being an an-all-around-better person is Active Listening. While regular listening can look like being blank and silent, Active Listening is engaged, creative, and responsive.

In this course, you will gain both the internal awareness and external skill-set that are the foundation of Active Listening. You will be able to have far more satisfying, interesting, successful conversations.

I created this practical  Udemy course for you--filled with my unique insights from starting out as a terrible listener to now being a professional listener, a Master Certified Coach. I’ve been teaching people how to listen actively for twenty years now and these skills are both learnable and priceless. My course is packed with real-world examples that demystify and simplify what to pay attention to so you can be a great listener.

Good News!

  • You can interrupt!

  • You can have short (not drawn-out & boring) conversations!

  • You do not have to provide answers or fixes or expertise!

  • You don’t have to even like your conversation partner!

Selfishly, I have found that being a great Active Listener makes other people more interesting. We’ll all be more fascinated with each other if we have more great listeners in the world.

Come join in the fun!

CPE (Continuing Professional Education)

Learning Objectives

  1. Define active listening.

  2. Distinguish between Level 1 and Level 2 listening.

  3. Describe the mindset behind active listening.

  4. Explain behaviors that lead to active listening.

  5. Recognize non-verbal cues that provide additional information when communicating.

  6. Describe the importance of reflecting back and ways to do so.

  7. Identify 5 Powerful Questions for deeper listening.

For additional information, including refunds and complaints, please see Udemy Terms of Use, which is linked from the footer of this page.

For more information regarding administrative policies, please contact our support using the Help and Support link at the bottom of this page.

Bạn sẽ học được gì

Identify & overcome common habits of reacting (that are not really listening!)

Shift attention from your own thoughts over to the speaker (for that’s what the speaker cares about!)

Develop, & practice, observing the speaker’s words and energy (as they are communicating so much!)

Use simple “starter” phrases to reflect back (because then the speaker trusts you really are listening)

Improve your ability to notice a speaker’s emotions (so they feel you “get it” and understand them)

Unleash your natural curiosity with powerful questions (that expand clarity, value, and connection)

Yêu cầu

  • Wanting to become a great listener is all that’s needed

Nội dung khoá học

11 sections

Why Active Listening?

5 lectures
Introduction
02:41
"Talk is cheap!"
02:15
Active Listening is a Power Tool
02:11
Concerns You May Have
03:57
Exercise: Good Listener / Bad Listener
01:43

Automatic Listening Habits

5 lectures
Level One Listening
03:38
Overcoming Habits that Block Listening
05:11
The ME Channel in Action
04:36
Exercise: Your Level One Listening Habits
01:20
CPE Review Quiz: Section 2
4 questions

Mindsets

4 lectures
Unconscious Mistakes
04:28
Listening as Support
04:12
Exercise: Your Listening Mindset
01:29
CPE Review Quiz: Section 3
2 questions

Level Two Listening

5 lectures
Focusing Your Attention
03:38
The Content/Words
06:19
The Mood/Energy
08:13
Exercise: Shifting to Level Two Listening
04:27
CPE Review Quiz: Section 4
2 questions

Noticing All the Treasure

5 lectures
We Are Not Invisible
04:29
Non-Verbals & More
04:13
You Do Not Have To Be Right!
04:59
Exercise: Guessing Game
00:26
CPE Review Quiz: Section 5
2 questions

Reflecting Back

6 lectures
Paraphrasing/ Summarizing
03:37
How To Say It
03:08
Impact on the Speaker
03:13
Bring In Creativity
03:02
Exercise: Saying It Out Loud
01:13
CPE Review Quiz: Section 6
2 questions

Helpful Habits

5 lectures
Volume Knobs
04:06
Time & Place Matters
02:21
Interrupting Well
03:24
Exercise: Interrupting Is Engagement!
01:28
CPE Review Quiz: Section 7
2 questions

Developing Empathy

5 lectures
What is Empathy
03:59
Steps Toward Empathy
03:54
Listening for Emotions
04:27
Exercise: Identifying Emotions
01:30
CPE Review Quiz: Section 8
2 questions

Asking Questions

5 lectures
Powerful Questions
01:46
Examples of Powerful Questions
04:48
GROW & Powerful Questions
03:21
Exercise: Questions Only!
00:56
CPE Review Quiz: Section 9
2 questions

Helpful Curiosity

5 lectures
Misinterpretation
03:32
Antidote for Judgment: Curiosity
02:56
Many Shades of Curiosity
03:29
Exercise: Wonderment
00:56
CPE Review Quiz: Section 10
2 questions

Conclusion: The Impact of Active Listening

5 lectures
Connecting With Others
02:11
Further Fun
01:08
Bonus Lecture
00:33
Practice Exam for CPE Assessment
10 questions
CPE Qualified Assessment
10 questions

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