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Business
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Certified Manager of Quality/Organizational Excellence (CMQ/OE)
Certified Manager of Quality Training

Certified Manager of Quality Training

Loại khoá học: Management

Certified Manager of Quality and Organizational Excellence (CMQ/OE) Exam Preparation Course.

image
50.000 VND
145 VND
Đầy Đủ Bài Giảng
Học Online Tiện Lợi
Kích Hoạt Nhanh 2-5 Phút
Thanh toán tự động
Được phép tải xuống

Tổng quan

Nội dung khoá học

Đánh giá

Mô tả

You can use this course for two purposes:

1. Passing the CMQ/OE certification exam. The course contains more than 200 practice questions.

2. Lead the Quality Management and Business Excellence initiative in your organization.

________________________________________

Why this course?

  • Learn Quality Management from an experienced instructor (retired as a Quality Director) having 35 years of "practical experience" in implementing Quality Management and Continuous Performance Improvement.

  • 1,200+ satisfied students.

________________________________________

What is covered in this course?

This course is fully aligned with the updated CMQ/OE Body of Knowledge.

Section I        Leadership

Section II       Strategic Plan Development and Deployment

Section III      Management Elements and Methods

Section IV      Quality Management Tools

Section V       Customer-Focused Organizations

Section VI       Supply Chain Management

Section VII      Training and Development

________________________________________

What are other students saying about this course?

★★★★★ Excellent course, very good for the preparation of CMQ/OE concepts in brief. (5 stars by Murthy Srikanth C S)

★★★★★ Well-structured courses ideal for preparing for the ASQ CMQ/OE. (5 stars by Guo-Ting Gu)

★★★★★ I passed the CMQ/OE Exam yesterday! This lecture series was a huge help! I would certainly recommend it. (5 stars by Jill Sudol)

★★★★★ I passed the exam, great course and explanation. (5 stars by Mary Hanna)

★★★★★ It's so a great course, I recommend it to all those who are in the field of quality. (5 stars by Njmeldien Ismail Yahia Yahia)

★★★★★ I like the way he explained the course. I am now confident to go ahead with the exam. (5 stars by WALID MOSTAFA)

★★★★★ Yes, this is a great match. I will take the certification exam shortly! (5 stars by Camille Thornton)

★★★★★ One of the most comprehensive courses. Everything you need to learn about Leadership and Management Excellence. It is not easy, but it's better than an MBA course. Absolutely worth it! (5 stars by Jacqui Mohlakoana)

★★★★★ Great content and very clearly presented with examples. I highly recommend this course. (5 stars by David Woods MA, CMQ/OE, CQA, CMDA)

★★★★★ The complex models and theories were well broken down and through practical examples, they were easy to understand. Looking forward to applying what I have learned. (5 stars by Tobias Trupp)


________________________________________

What are you waiting for?

This course comes with Udemy's 30 days money-back guarantee. If you are not satisfied with the course, get your money back.

Also, the course comes with lifetime access. Buy now. Watch anytime.

I hope to see you in the course.


________________________________________

Note: We are not a representative of ASQ®, IASSC® or any other certification organization.

ASQ® is the registered trademark of the American Society for Quality.

IASSC® is the registered trademark of the International Association for Six Sigma Certification.

We are an independent training provider. We are neither associated nor affiliated with the certification organization(s) mentioned in our courses. The name and title of the certification exam mentioned in this course are the trademarks of the respective certification organization. We mention these names and/or the relevant terminologies only for describing the relevant exam processes and knowledge (i.e. Fair Use).


Bạn sẽ học được gì

Successfully pass the Certified Manager of Quality / Organizational Excellence (CMQ/OE) exam in the first attempt (confidently).

Lead Quality Management and Business Excellence initiatives in your organization to take it to the next higher level

Implement the proven quality management and quality improvement principles in your work areas.

Yêu cầu

  • Candidates must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge.

Nội dung khoá học

8 sections

Section I - Leadership

32 lectures
Course Introduction
07:30
1A Organizational Structures Part 1
06:38
1A Organizational Structures Part 2
07:22
1B1 Competencies of Leaders
06:44
1B1 Situational Leadership Part 1
05:23
1B1 Situational Leadership Part 2
07:40
1B1 Transformational Leadership
05:42
1B1 Emotional Intelligence
06:07
1B2 Roles and Responsibilities of Managers
09:23
1B3 Why to Change?
09:21
1B3 Lewins Change Management Model
04:43
1B3 Kotter Change Management Model
04:56
1B3 Four Change Management Tools
10:15
1B3 Change Effectiveness
04:28
1B3 Organizational Culture
09:39
1B4 Abraham Maslow's Motivation Theory
04:46
1B4 Herzberg'w Two-factor Motivation Theory
04:34
1B4. Douglas McGregor's Motivation Theory X and Y
02:58
1B4. Negotiation
04:06
1B4. Conflict Resolution
07:18
1B4. Critical Thinking
05:42
1B5. Empowerment
07:13
1C1. Types of Teams
06:53
1C2. Stages of Team Development
08:48
1C3. Team-building Techniques
04:00
1C4. Team Roles and Responsibilities
07:24
1C4. Team Dynamics - Part 1
07:05
1C4. Team Dynamics - Part 2
06:36
1C5. Team Performance and Evaluation
09:02
1D. ASQ Code of Ethics
05:15
Download Section 1 Slides
00:01
Quiz - Section 1 Leadership
28 questions

Section II - Strategic Plan Development and Deployment

24 lectures
2A. Strategic Planning Models
02:54
2A. Strategy 5 Ps
06:23
2A. What is VMOSA?
06:28
2A. Strategic, Tactical and Operational Planning
03:06
2A. Hoshin Kanri Planning
08:05
2A. Why Strategic Planning Fails?
03:52
2B1. Internal and External Factors
08:22
2B1. Risk Analysis
04:07
2B2. Five Competitive Forces - Part 1
06:30
2B2. Five Competitive Forces - Part 2
09:56
2B2. Five Competitive Forces - Part 3
06:02
2B2. Four Market-based Strategies
05:07
2B3. Stakeholder Analysis
07:18
2B4. Technology
09:00
2B5. Internal Capability Analysis
09:39
2B6. Legal and Regulatory Factors
05:39
2C1. Tactical Plans
05:29
2C2. Resource Allocation and Deployment
04:54
2C3. Organizational Performance Measurement
04:07
2C3. Benchmarking
04:51
2C3. Balanced Scorecard
05:35
2C4. Quality in Strategic Deployment
07:44
Download Section 2 Slides
00:01
Quiz - Section II - Strategic Plan Development and Deployment
22 questions

Section III - Management Elements

64 lectures
3A1. Principles of Management Part 1
03:34
3A1. Principles of Management Part 2
04:25
3A2. Management Theories and Styles - Scientific Management
08:21
3A2. Organizational Theory
06:14
3A2. Behavioural Theories
04:11
3A2. Learning Theories Part 1
06:00
3A2. Learning Theories Part 2
07:08
3A2. System Thinking
03:40
3A2. Situational Complexity
07:13
3A2. Management Styles
08:43
3A3. Interdependence of Functional Areas
05:50
3A4. Human Resources Management
08:39
3A5. Financial Management
03:51
3A5. Income Statement
12:42
3A5. Balance Sheet
12:54
3A5. Cash Flow Statement
10:32
3A5. Cost Structure
06:41
3A5. Budgeting
05:24
3A5. Financial Ratios Part 1
05:24
3A5. Financial Ratios Part 2
14:22
3A5. Portfolio Analysis
04:21
3A6. Risk Management Part 1
04:30
3A6. Risk Management Part 2
13:24
3A7. Knowledge Management Part 1
06:30
3A7. Knowledge Management Part 2
10:54
3B1. Communication Techniques
08:37
3B2. Interpersonal Skills Part 1
05:57
3B2. Interpersonal Skills Part 2
05:30
3B3. Communications in a Global Economy
04:22
3B4. Communications and Technology
03:38
3C1. Project Management Basics Part 1
09:28
3C1. Project Management Basics Part 2
08:02
3C2. Project Tools Part 1
07:12
3C2. Project Tools Part 2 - Gantt Chart
09:01
3C2. Project Tools Part 3 - CPM
14:47
3C2. Project Tools Part 3 - PERT
04:14
3C3. Measure and Monitor
09:07
3C4. Project Documentation
04:12
3D1. Quality Mission and Policy
07:41
3D2. Quality Planning, Deployment and Documentation
06:35
3D3. Balanced Scorecard
06:41
3D3. Internal Audits
10:56
3D3. Quality System Effectiveness
06:38
3D3. Management Review
05:28
3E1. Quality Management Standards
12:15
3E2. Excellence Models Part 1
08:03
3E2. Excellence Models Part 2
04:34
3E3. Other Quality Methodologies Part 1
07:30
3E3. Other Quality Methodologies Part 2
06:03
3E4. Quality Guru Walter Shewhart
06:43
3E4. Quality Gurus Edwards Deming - Intro
04:57
3E4. Deming's 14 Principles - Part 1
03:56
3E4. Deming's 14 Principles - Part 2
06:04
3E4. Deming's 14 Principles - Part 3
04:28
3E4. Deming's 14 Principles - Part 4
05:17
3E4. Deming's 14 Principles - Part 5
03:25
3E4. Edwards Deming - 7 Deadly Diseases
03:39
3E4. Edwards Deming - System of Profound Knowledge
04:04
3E4. Quality Guru Joseph Juran
08:21
3E4. Quality Guru Philip Crosby
10:12
3E4. Quality Guru Feigenbaum
05:15
3E4. Quality Guru Ishikawa
03:30
Download Section 3 Slides
00:01
Quiz - Section III - Management Elements
34 questions

Section IV - Quality Management Tools

66 lectures
4A1. Cause and Effects Diagram - The seven classic quality tools
07:22
4A1. Flow Charts - The seven classic quality tools
04:55
4A1. Check Sheets - The seven classic quality tools
04:50
4A1. Pareto Charts - The seven classic quality tools
05:31
4A1. Scatter Diagrams - The seven classic quality tools
05:59
4A1. Control Charts - The seven classic quality tools
07:24
4A1. Histograms - The seven classic quality tools
04:11
4A2. Affinity Diagrams - Basic Management and Planning Tools
04:25
4A2. Interrelationship Diagraphs - Basic Management and Planning Tools
05:46
4A2. Tree Diagrams - Basic Management and Planning Tools
02:58
4A2. Prioritization Matrices - Basic Management and Planning Tools
04:26
4A2. Matrix Diagrams - Basic Management and Planning Tools
07:17
4A2. PDPC - Basic Management and Planning Tools
04:05
4A2. Network Diagrams - Basic Management and Planning Tools
02:42
4A3. Root Cause Analysis - Process Improvement Tools
09:50
4A3. Kepner Tregoe - Process Improvement Tools
01:06
4A3. PDCA - Process Improvement Tools
01:21
4A3. Six Sigma - Process Improvement Tools
10:43
4A3. FMEA - Process Improvement Tools
14:32
4A4. Brainstorming - Innovation and Creativity Tools
16:12
4A4. Mind Mapping - Innovation and Creativity Tools
04:03
4A4. Lateral Thinking - Innovation and Creativity Tools
04:26
4A4. Five Whys - Innovation and Creativity Tools
01:41
4A4. Design for Six Sigma (DFSS) - Innovation and Creativity Tools
03:04
4A5. Cost of Quality (COQ)
14:57
Quiz - Section 4a - Problem-Solving Tools
35 questions
4B1. Process Goals
04:44
4B2. Process Analysis
06:04
4B2. Value Added vs Non Value Added Activities
07:46
4B2. Waste Elimination Part 1 (Mura, Muri and Muda)
07:02
4B2. Waste Elimination Part 2 (Eight Types of Wastes - TIMWOODS)
10:57
4B3. Lean Tools - Introduction
04:43
4B3. Lean - Quick Changeover, SMED
07:36
4B3. Lean - Pull (JIT and Kanban)
06:59
4B3. Lean - 5S (Workplace Organization)
07:09
4B3. Lean - Value Stream Mapping (VSM)
06:40
4B3. Lean - Poke-yoke (error proofing)
03:25
4B3. Lean - Total Predictive Maintenance (TPM), Productivity (OEE)
04:40
4B3. Lean - Kaizen
04:23
4B3. Lean - Standard Work
01:39
4B4. Theory of Constraints (ToC)
08:22
4B4. Througput Accounting
06:25
Quiz - Section 4b - Process Management
19 questions
4C1. Basic Statistical Use
10:04
4C2. Acceptance Sampling - Introduction
05:49
4C2. Sampling Errors (Type I and Type II Errors)
10:01
4C2. Acceptance Sampling Standards
03:05
4C2. Sampling Methods
10:24
4C3. Measurement of Central Tendency - Statistical Analysis
11:04
4C3. Measurement of Dispersion - Statistical Analysis
10:36
4C3. Basic Distributions Types (normal, bimodal, skewed)
09:50
4C3. Process Control Charts (SPC) Part 1
06:47
4C3. Process Control Charts (SPC) Part 2
09:49
4C4. Measurement System Analysis (MSA) Part 1 - Introduction
05:58
4C4. Measurement System Analysis (MSA) Part 2 - Accuracy
07:02
4C4. Measurement System Analysis (MSA) Part 2 - Precision
04:40
4C5. Trend and Pattern Analysis
10:41
4C6. Process Variation
08:29
4C7. Process Capability - Cp Cpk
14:30
4C7. Performance Indices - Pp and Ppk
05:31
4C8. Reliability - Introduction
06:24
4C8b Reliability - Measures (MTTR, MTBF etc.)
06:38
4C8. Reliability - Availability Measurements
06:33
4C8. Reliability - Bathtub Curve
05:58
Download Section 4 Slides
00:01
Quiz - Section 4c - Measurement: Assessment and Metrics
23 questions

Section V - Customer-Focused Organizations

14 lectures
5A1and2. Internal and External Customers
08:15
5A3. Customer Segmentation
06:44
5A4. Qualitative Assessment
07:30
5B1. Customer Needs
02:29
5B1. Quality Function Deployment (QFD)
08:15
5B1. Kano Model
07:20
5B2. Customer Surveys
11:01
5B2. Other Customer Feedback Methods
07:08
5B2. Customer Value Analysis
08:25
5B2. Customer Loyalty
04:02
5B3. Customer Service Principles
07:04
5B4. Multiple and Diverse Customer Management
06:46
Download Section 6 Slides
00:01
Quiz - Section V - Customer-Focused Organizations
21 questions

Section VI - Supply Chain Management

10 lectures
6A. Supplier Selection and Approval
13:50
6B. Supplier Risk Management
08:54
6B. Counterfeit Parts
07:34
6C. Supplier Communications
10:06
6D. Supplier Performance
07:24
6E. Supplier Improvement
08:43
6F. Supplier Certification, Partnerships, and Alliances
13:08
6G. Supplier Logistics and Material Acceptance
07:01
Download Section 6 Slides
00:01
Quiz - Section VI - Supply Chain Management
17 questions

Section VII - Training and Development

9 lectures
7A. Training Plans
09:24
7B. Training Needs Analysis
07:25
7C. Training Materials, Development, and Delivery
03:54
7C. Training Materials - Adult Learning
05:23
7C. Blooms Taxonomy
08:06
7C. Training Delivery Methods
11:06
7D. Training Effectiveness
08:57
Download Section 7 Slides
00:01
Quiz - Section VII - Training and Development
17 questions

Bonus Section

1 lectures
BONUS LECTURE
00:36

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