Mô tả

You can use this course for three purposes:

1. Passing the CQIA certification exam. The course contains more than 100 practice questions.

2. This is also an in-depth Quality 101 course. If you are starting your career in the field of quality, then this is the course for you to advance in your profession.

3. Any member of an improvement team who wants to understand basic quality principles and support an improvement initiative.


1. CQIA CERTIFICATION EXAM PREPARATION:

This course is fully aligned with the updated Body of Knowledge.

Sections:

Section I        Quality Basics       

Section II       Team Basics 

Section III      Continuous Improvement Techniques

Section IV      Supplier Relationship

Section V       Customer Relationship


2. QUALITY 101: FOUNDATIONAL QUALITY COURSE TO IMPROVE AN ORGANIZATION'S PERFORMANCE:

Training your entry-level quality assurance, inspection and quality management team members to understand the basics of quality principles and apply best practices in their work areas.

  • No need to pay $1000 to $3000 per person. 

  • No need to send your people 3 to 5 days off from the work.

  • Certificate of Completion provided.

  • Download pdf study notes.


Note: We are not a representative of ASQ®, IASSC® or any other certification organization.

ASQ® is the registered trademark of the American Society for Quality.

IASSC® is the registered trademark of the International Association for Six Sigma Certification.

We are an independent training provider. We are neither associated nor affiliated with the certification organization(s) mentioned in our courses. The name and title of the certification exam mentioned in this course are the trademarks of the respective certification organization. We mention these names and/or the relevant terminologies only for describing the relevant exam processes and knowledge (i.e. Fair Use).


Disclaimer: The tagline "Successfully pass the exam on the first attempt" represents an aspirational goal based on the success of past students and is not a guarantee or warranty of passing the exam. Professional certification exams demand rigorous study, understanding, and application of complex concepts. While our courses are designed to aid in clarifying these concepts and have helped many students, success in the exam ultimately depends on the individual's dedication and effort. Enrolling in our course is a step towards preparing for your exam, but it does not warrant exam success without the necessary hard work and comprehensive preparation.

Bạn sẽ học được gì

Successfully pass the Certified Quality Improvement Associate (CQIA) exam on the first attempt (confidently).

Implement proven quality management and quality improvement principles in your work areas.

This course will provide you with the foundational quality improvement tools needed to be a part of an improvement project.

Build a strong foundation for your successful Quality Management career

Yêu cầu

  • This course is people who are new to the field of Quality Management. No prior knowledge or experience is expected to take this course.

Nội dung khoá học

6 sections

Section 1 - Quality Basics (30 Questions)

24 lectures
ASQ CQIA Exam - Introduction
04:11
1A1 and 1A2 Quality Plan and Quality Definitions
09:50
1A3 Quality Systems
07:01
1A4 Organizational Culture
11:05
1A4 Change Management
05:53
1A5 Employee Involvement and Empowerment
06:55
1A6 Systems and Processes
10:27
1A7 Variation
06:33
1A8 Standardization
09:19
Section 1 Quiz 1 Terms, Concepts, and Principles
8 questions
1B Benefits of Quality
12:42
1C Foundations of Quality - Quality Guru Walter Shewhart
08:50
1C Foundations of Quality - Quality Guru Edwards Deming Part 1
05:15
1C Deming's 14 Principles of Management Part 1
03:56
1C Deming's 14 Principles of Management Part 2
06:04
1C Deming's 14 Principles of Management Part 3
04:28
1C Deming's 14 Principles of Management Part 4
05:17
1C Deming's 14 Principles of Management Part 5
03:25
1C Foundations of Quality - Quality Guru Joseph Juran
08:29
1C Foundations of Quality - Quality Guru Kaoru Ishikawa
04:07
1C Foundations of Quality - Quality Guru Philip Crosby
10:42
1C Foundations of Quality - Quality Guru Armand Feigenbaum
05:50
Section 1Quiz 2 Foundation and Benefits of Quality
6 questions
Download Section 1 Slides
00:04

Section 2 - Team Basics (16 Questions)

15 lectures
2A1 Team Purpose
04:53
2A2 Team Types
06:39
2A3 Value of Teams
02:45
2B Team Roles and Responsibilities
05:52
2C1 Initiating Teams
08:58
2C2 Selecting Team Members
02:24
2C3 Team Stages
07:44
2C4 Team Conflict - Part 1
10:30
2C4 Team Conflict - Part 2
06:30
2C5 Team Decision Making - Introduction
05:18
2C5 Team Decision Making - Brainstorming
03:45
2C5 Team Decision Making - Nominal Group Technique (NGT)
05:43
2C5 Team Decision Making - Multivoting
07:47
Section 2 Quiz 1 Team Basics
11 questions
Download Section 2 Slides
00:04

Section 3 - Continuous Improvement Techniques (40 Questions)

34 lectures
3A1 Six Sigma concepts and tools
15:40
3A2 Lean concepts and tools - Introduction
09:28
3A2 Lean - Setup Reduction (SUR / SMED)
07:41
3A2 Lean - Kanban and Just-in-time (JIT)
06:43
3A2 Lean - Kaizen
04:31
3A2 Lean - 5S
07:14
3A2 Lean - Value Stream Mapping (VSM)
06:42
3A2 Lean - Poka-yoke (Error proofing)
03:50
3A3 Benchmarking
09:46
3A4 Incremental and Breakthrough Improvement
04:22
Section 3 Quiz 1 Process Improvement
21 questions
3B1 and 2 Improvement Techniques - Brainstorming and PDCA Cycle
05:14
3B3 Affinity Diagrams
03:19
3B4 Cost of Poor Quality (COPQ)
15:03
3B5 Internal Audits
13:34
Section 3 Quiz 2 Improvement Techniques
19 questions
3C Improvement Tools - Cause and effect diagrams
07:54
3C Flowcharts
04:55
3C Checksheets
04:50
3C Pareto Charts
05:31
3C Scatter Diagrams
05:51
3C Control Charts
07:04
3C Histograms
03:29
3C Decision Trees
03:42
3C Stratification
03:37
Section 3 Quiz 3 Improvement Tools
14 questions
3D Root Cause Analysis
08:35
3E Risk Management - Introduction
10:01
3E Risk Management - FMEA Introduction
04:27
3E Risk Management - FMEA Example
08:23
3E Risk Management - FMEA Summary
04:12
3E Risk Management - SWOT Analysis
04:32
Section 3 Quiz 4 RCA and Risk Management
15 questions
Download Section 3 Slides
00:04

Section 4 - Supplier Relationship (7 Questions)

5 lectures
4A Supplier Selection
10:32
4B Supplier Relationship
09:46
4C Supplier Performance
08:39
Section 4 Quiz 1 Supplier Relationship
8 questions
Download Section 4 Slides
00:04

Section 5 - V. Customer Relationship (7 Questions)

8 lectures
5A Customer Identification
09:57
5B1 Data Gathering and Use - Part 1
12:45
5B1 Data Gathering and Use - Part 2
05:51
5B2 Complaint Process
08:23
5B3 Customer Needs - QFD Part 1
09:26
5B3 Customer Needs - QFD Part 2
08:13
Section 5 Quiz 1 Customer Relationship
11 questions
Download Section 5 Slides
00:04

Bonus Section

1 lectures
Bonus Lecture
00:36

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