Mô tả

Note: at the suggestion of students, I have changed the title of this course to reflect its value for all managers, new or experienced. These are the essential management skills whether new team leader or a senior manager.


The Challenge: 

Most new managers have the technical skills to succeed. What they often lack is the skill of managing, motivating and developing their employees. This course will provide those skills that are essential to your success as a manager.

This course is organized around three critical blocks of skills: First, managing and motivating individuals; second, leading high performing teams; and third, engaging their people in the continuous improvement of work processes. If a you can master these skills your success is virtually guaranteed. These skills are important for EVERY level of management. It is a good refresher for middle and senior managers as well as new managers.

The lessons in this course are strongly influenced by the instructor's extensive background in lean management and in developing high performing teams. The course is ideally suited for new managers in companies wanting to develop lean culture. It is also perfect for young entrepreneurs who are just beginning their journey as managers. The instructor has 45 years of experience training managers and building a culture of teamwork at companies like Honda, Shell Oil, Corning, Honeywell and many others.

Action-Learning:

This course is structured to facilitate the relationship between the new manager and a coach. There are thirteen exercises that ask the student to put the lessons to work with their team or practice with their coach. The instructor employs an "action-learning" model, recognizing that the best learning occurs from applying the lessons to the student's real work situation, and from receiving feedback from a coach. It is intended as a comprehensive model and curriculum for new managers. 

Recognition and Celebration:

When you complete this course, you will receive a certificate of completion from Udemy. However, this is a demanding course and you are asked to demonstrate competence in managing people, teams and processes. The instructor believes that you deserve more recognition. If you complete the assignments and send a portfolio of completed assignments to the instructor you will be recognized with a Green Belt certification by the Institute for Leadership Excellence; and, the author will send you ebook copies of his three most recent books on coaching, team leadership, and developing lean organization and culture. You deserve it!

In this course the instructor speaks to the needs and experience of newly promoted managers and entrepreneurs. 

I recently received the following message from one of my students who just completed this course: 

"Good morning Larry. I just finished your course and I did leave a review but just wanted to message you, to tell you, thank you for the course. I mentioned on the review but the company I work for went from a complete zoo to a respectable place to work in just under 2 months and it was mainly because of this course and your info. People have complemented me on the great job I have been doing and I do owe it to you so thank you! I will be doing your other course and you should continue doing more courses because you are a great teacher!" Kevin Mohammed

Bạn sẽ học được gì

Motivate your employees and create high engagement and empowerment.

Provide specific job training for your team members..

Lead teams to become high performing teams engaged in continuous improvement.

Understand and develop "lean management" problem-solving and process improvement.

Resolve conflicts with others and among team members.

Yêu cầu

  • There are no requirements for this course other than the desire to become a highly successful manager.

Nội dung khoá học

14 sections

Introduction to the Essential Skills

7 lectures
Developing People, Leading Teams & Managing Processes
08:49
What is Management, Leadership and Process?
10:26
Two Self-Assessments
04:22
The Heart of the Matter: Values and Culture
07:20
Values Worth Considering
07:51
Management Essentials - Exercise 1
01:00
The Essential Skills
5 questions

The Changing World of Work 2024

8 lectures
Managing in the New Hybrid World of Work
08:54
Research Results from Microsoft - Effects on Collaboration
04:51
The Competitive Advantage of Community
06:45
The Hybrid Responsibility Matrix
06:21
Management Responsibilities in the Hybrid Organization
09:00
Team Member's Responsibilities in the Hybrid Organization
10:14
Transitions
05:43
Summary of Key Learnings
05:35

Responsibilities: Communication, Boundaries and Delegation

6 lectures
Essential Horizontal Communication
10:02
Essential Vertical Communication
05:21
Delegation and Assigning Tasks
10:22
Stay Safe! Stay in Bounds!
08:30
Exercise 2: Build a Communication Matrix
00:19
Communication, Boundaries and Delegation
5 questions

Developing Employee Skills

5 lectures
Improving Human Performance
07:16
A Model for Basic Skills Training
08:29
An Example of Skill Training
10:54
Exercise 3: Create a Skill Development Plan
00:24
Developing Employee Skills
5 questions

Motivating Your Team Members

10 lectures
The Hierarchy of Motivation
08:07
The Power of Purpose
07:19
Social Motivation and Creating The Bonds of Trust
12:47
Motivation and Organization Life Cycles
21:52
Situational Motivation
14:55
Stimulus Control - The Power of the Environment
05:08
Keys to Effectiveness
10:17
Keys to Intrinsic Motivation
15:55
Exercise 4: Develop a Plan to Improve Situational Motivation
00:07
Motivating Your Team Members
10 questions

Coaching and Communication Skills

11 lectures
The Manager's Role as "Coach"
03:56
Coaching and Self-Awareness - Are You "Stu?"
06:47
Body Language - Attending
08:18
Asking Open-Ended Questions
10:54
Reflecting or Rephrasing
08:07
Expressing Empathy
08:08
Acknowledging
03:38
Using Silence
03:44
Brainstorming Together
04:57
Exercise 5: Coaching and Communication Skills
00:30
Coaching and Communication Skills
5 questions

Difficult Conversations - Giving and Receiving Feedback

3 lectures
Giving Feedback
08:37
Receiving Feedback
07:24
Feedback Exercise Exercise 6
00:56

Discipline - Justice, Discipline and Self-Control

7 lectures
Justice and the Meaning of Discipline
10:01
The Process of Discipline
10:28
Solving Behavior Problems
05:48
Standard Work
13:04
Leader Standard Work - Setting the Example
07:15
Exercise 7: Discipline and Self-Control
00:36
Discipline - Justice, Discipline and Self-Control
5 questions

Team Formation and Organization

8 lectures
Teams - The Foundation of Organization
14:06
Defining Your Team Structure
10:41
Stages of Team Development
09:24
Writing A Team Charter
05:39
Roles and Responsibilities on A Team
08:04
The Agenda
10:21
Leading Teams
5 questions
Exercise 8: Team Formation and Organizaton
00:35

Team Facilitation & Decision Making

7 lectures
Team Facilitation - Why It Matters!
10:12
Team Facilitation Skills - 1
07:30
Team Facilitation Skills 2
09:13
The Enron Story and the Abilene Paradox
08:38
Clarifying Decision Styles
14:00
How To Gain Consensus
08:59
Team Facilitation
5 questions

Conflict Resolution

6 lectures
Principles of Conflict Resolution
10:54
A Model of Conflict Resolution
08:40
Conflict Resolution: Debate or Dialogue?
05:07
Conflict Resolution: Behavioral Characteristics of Debate or Dialogue
11:46
Conflict Resolution
5 questions
Exercise 9: Conflict Resolution
01:28

Keeping Score and Goal Setting

6 lectures
Developing Your Team Scorecard
12:59
The Balanced Scorecard
11:03
Targets, Goals and Objectives
09:01
MBO & Self-Control
09:13
Exercise 10: Keeping Score and Goal Setting
00:36
Keeping Score and Goal Setting
5 questions

Problem Solving Process Improvement

7 lectures
Attitudes of Problem Solving
12:16
Root Cause Analysis
06:41
Plan-Do-Check-Act Problem Solving Model
09:34
A3 - Lean Problem Solving
12:54
The Skills of Brainstorming
11:34
Exercise 11: Solving Problems
00:25
Solving Problems, Improving Performance
5 questions

Improving Your Work Process

11 lectures
What Are Processes and Capabilities?
10:44
Listening to Your Customer
11:28
Exercise 12: Know Your Customer's Requirements
00:17
Defining Your Process
12:28
Mapping Your Work Process
17:00
Eliminating Waste from Your Process
15:53
Eliminating Management Waste
07:57
Reducing Variances and Variability
12:20
Improving Your Process
5 questions
Exercise 13: Eliminating Waste
01:35
Summary, Certification and Celebration!
01:44

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