Mô tả

Turn communication into a lifelong career advantage that opens doors instead of a source of low confidence and self-doubt.

This course will turn you into a better writer and communicator, which is a skill that will help you grow your career, and have your ideas heard and considered!


Become a better business writer, and conduct yourself more professionally in your writing and interactions with your boss, clients, or co-workers - today and for the rest of your career.


PROFESSIONAL COMMUNICATION SKILLS YOU WILL LEARN


  • English grammar needed to write at work or as a professional or a freelancer

  • Business writing

  • Write better emails with effective email writing techniques

  • Email productivity

  • Phone or video call communication skills

  • Instant messenger communication skills

  • Conflict management

  • Conducting effective meetings

  • Writing business proposals and business reports

  • Writing cover letters

  • Writing more succinctly

  • Effective ways to learn English grammar

  • Advanced English writing skills with intellectual word choice

  • Artificial Intelligence and ChatGPT to help you improve your writing and act like a sounding board


IMPROVE YOUR BUSINESS WRITING IN ENGLISH


The course begins by focusing on business writing and specifically grammar. If you work in a professional environment, your clients and co-workers are all educated and know grammar well. Few things make you look less professional than poor grammar.

After the first part of the course, you will understand grammar rules to make your business writing clear and professional.

After you master grammar skills, you can apply your business writing skills to many common professional tasks like memo writing, writing text messages, writing email to managers, co-workers, or potential clients.


BASIC COMMUNICATION SKILLS YOU WILL GAIN


The course begins with simple written communication skills like grammar and writing correct and effective sentences that communicate their ideas. We'll also focus on effective word choices and common writing pitfalls to help you immediately avoid many common writing errors you could be making without realizing.

Once you gain confidence in your grammar and basic writing skills, we'll begin applying that in everyday written professional communication mediums such as email communication and instant messenger communication. After that, we'll begin writing business documents such as a business report, business proposal, and a cover letter.

Towards the end of the course, we'll expand your communication skills into situations like making meetings more productive and handling yourself in a more assertive yet still professional manner.


INTERMEDIATE COMMUNICATION SKILLS YOU WILL GAIN


Once you gain solid grammar skills, the course will teach you slightly more advanced communication skills like writing email, instant messages, and day-to-day communication within your team.


ADVANCED COMMUNICATION SKILLS YOU WILL GAIN


After the course gets past the intermediate communication skills, you will learn advanced communication skills like writing reports and business proposals. You will also learn how to pitch your business, create presentations that have great storytelling, and much more.


BONUSES INCLUDED


Lots of extra freebies, downloadable grammar worksheets, and business writing exercises to make the course more interactive and valuable.


RESPONSIVE AND CARING INSTRUCTOR: WORLD-CLASS STUDENT SUPPORT


If you have questions, know that I am here to help! I answer 99% of student questions within 24 hours. Many students tell me that other instructors don't respond. Well, I do because

1) I care about my students.

2) I feel a responsibility to make sure that students get their money's worth from the course.


MONEY-BACK GUARANTEE


This communication skills course comes with an unconditional, Udemy-backed, 30-day money-back guarantee. It's also my personal promise to you: you will improve your communication skills with this course just like thousands of my students already have. 


Invest in your future! Enroll today, and set sails towards the growth of your career.

Bạn sẽ học được gì

Business grammar and business English

Make your written communication more professional

Professional email communication skills

Make all your professional writing more clear and with perfect grammar and word choice

Writing a business letter

Conflict resolution skills

Meeting communication skills

Report writing skills

Presentation skills and creating storytelling presentations

Business proposal writing

Learn proofreading skills to catch errors quickly

Effective ways to learn English vocabulary

Advanced English writing and sophisticated word choice

Yêu cầu

  • You can take the course without any communication skills and gain the skills as you progress through the course

Nội dung khoá học

36 sections

Introduction and warm welcome to this business writing and communications course

2 lectures
Welcome and what to expect from this business English and communication course
04:22
How to get more help, make the course more engaging, and network with students
02:01

STEP 1: Basic grammar for business writing

31 lectures
How to take the course PLUS self-assessment test for English grammar
05:19
Introducing basic building blocks of English grammar
04:58
Conjunctions - these are underrated, but important parts of English grammar
03:39
Formulas for correctly conjugating and punctuating complex sentences
04:47
Sentence clause exercise: hands on practice to improve your communication skills
01:10
Sentence clause exercise answers
04:42
Fixing run-on sentences and dealing with complex grammar issues
03:41
Exercise for testing run-on sentences in English grammar
01:32
Run-on sentence exercise answers
03:43
Example of fixing run-on sentences with simple and clear sentences
06:10
COMMAS: 10 comma rules in English grammar and writing
07:25
Comma exercise to practice your English grammar and written communication skills
00:53
Comma exercise answer - check your command of comma use in English grammar
04:41
Example of fixing many English grammar mistakes per sentence in a sales text
09:54
Semicolon rules - another part of English grammar
08:18
Semicolon exercises - a chance to practice your business communication skills
07:13
Colon rules: how/when to use this part of English grammar in business writing
04:41
Colon exercise - a chance to practice your written communication skills
02:46
Colon exercise answers - to reinforce your English grammar knowledge
05:38
Use of quotes - otherwise known as quotation marks in English grammar
05:12
Quotation mark exercise - this part of English grammar comes up often
04:43
Question marks - this is a simpler, but still important part of English grammar
07:08
Question mark exercises - a chance to practice your English grammar skills
05:06
Hyphen rules - an important and tricky part of English grammar
09:02
Another rule for using the hyphen
02:28
Common terms with hyphen to memorize
00:37
Exercises to practice the hyphen rules - practice your business communication
07:05
NEW! Many more examples added to the course
01:43
EXERCISE: English grammar and punctuation to practice English grammar skills
01:07
EXERCISE ANSWERS: English grammar and punctuation
04:37
Punctuation skills quiz
7 questions

STEP 2: Fixing common word choice errors

8 lectures
Common word choice errors: Its vs. it's, fewer vs. less, than vs. then & more
05:23
Use of lets vs. let's - avoid making these errors in your business communication
01:34
Who vs. whom - avoid making these errors in your business communication
02:44
Commonly misspelled words that spellcheck won't pick up - don't trust spellcheck
03:41
Regular and irregular verbs in English grammar
06:01
EXERCISE: Common word-choice errors
00:54
EXERCISE ANSWER: Common word-choice error
06:11
Common word error QUIZ
5 questions

STEP 3: Verb tenses in English grammar

6 lectures
Introduction to English tenses
02:47
Four forms a verb can take in English grammar
06:12
Answer to have gone vs. went
01:36
EXERCISE: English verb tenses to practice your written communication skills
00:32
EXERCISE ANSWERS: English verb tense exercise answers
03:11
Verb tense quiz
3 questions

STEP 4: Common grammar and word choice mistakes to avoid

7 lectures
10 weak words to take out of your writing and example of email to boss
06:54
More weak words and phrases
01:12
Example of my own writing from years ago and how it can be improved
04:24
Example of using fewer words to communicate the same thing
01:54
Exercise - common grammar mistakes to avoid
00:42
Exercise - common grammar mistakes to avoid - answer
06:26
Weak word quiz
5 questions

STEP 5: ChatGPT and Artificial Intelligence to enhance your writing

8 lectures
Section introduction - how we'll improve writing with ChatGPT
02:07
Basic set of tasks and commands that ChatGPT Artificial Intelligence can do
05:11
Logging into and creating an account in ChatGPT
04:04
ChatGPT and prompt engineering to improve written communication skills
05:10
Starting to proofread a blog post with ChatGPT: communication skills level-up
05:21
Deep proofreading for emotional writing vs. sterile writing
10:08
Sales copywriting with Artificial Intelligence
04:19
Editing for communication skills to come across as sophisticated
10:55

STEP 6: Broadening your vocabulary

3 lectures
Introduction: improving English vocabulary for intelligent communication
03:24
1000 English vocabulary words: Artificial Intelligence ChatGPT to practice them
07:05
Learning English vocabulary with vocabulary flashcards
03:12

STEP 7: Making your writing more intellectual and sophisticated

7 lectures
Examples of interesting use of language using ChatGPT Artificial Intelligence
08:04
Taking regular language and beautifying it with metaphors with help of ChatGPT
06:48
EXERCISE: Make these sentences use more intelligent and creative language
03:13
EXERCISE ANSWERS: Make sentences use more intelligent and creative language
05:52
Thesaurus to expand our word choice options - advanced communication skills
02:50
Using ChatGPT to further enhance the beauty of our expression - advanced English
06:18
Making greetings more delightful - simple yet underutilized communication skills
03:36

STEP 8: Writing email to co-workers or managers. Elite email writing to impress!

12 lectures
Section introduction to writing professional emails
00:59
Email subject lines - clear, memorable, short, and searchable
04:37
Example of an email written between employees of the same company
06:41
Example of a confused and convoluted email, and how to improve it
07:15
Further explaining the previous lecture on not writing convoluted email
02:06
Your out of office auto-response email script
02:21
Using italics to emphasize importance, urgency, or emotion in a professional way
02:08
How to politely ask for something without the risk of offending them
03:51
The error to avoid when writing short sentences
05:34
Writing an email to co-workers or a manager - exercise
00:57
Writing an email to co-workers or a manager - exercise answer
04:00
Email communication skills quiz
4 questions

Artificial Intelligence and email

2 lectures
Artificial intelligence in Gmail and other email providers
06:25
Artificial Intelligence in email Disclaimer, and when to use ChatGPT for email
01:01

STEP 9: Activity to sharpen your communication skills in difficult situations

3 lectures
Activity to sharpen your communication skills: handling something you did wrong
02:11
Activity ANSWER for email communication skills: handling something you did wrong
05:24
Quiz about owning up to your mistakes
2 questions

STEP 10: Additional attention to detail in your email and overall communication

9 lectures
Making communication gender-inclusive
02:22
How to start your email by professionally addressing the recipient
04:15
Email subject line modifiers like urgent, action, or confidential
03:04
Write now and send later technique
02:33
What are memos and when to use memos vs. email vs. reports
04:34
Email subject line exercise
01:41
Email subject line exercise - answer 1
00:48
Email subject line exercise - answer 2
02:27
Extra email communication skills quiz
3 questions

RECENTLY ADDED: How to communicate tone of voice and mood in writing

5 lectures
Section introduction - managing tone of voice in your writing
01:05
Correcting errors and starting to change written tone of voice with word choice
01:18
Writing with a polite tone of voice
03:12
Writing with a direct tone of voice
01:07
Writing in a customer support or customer facing role
02:37

BONUS STEP: Introduction emails with elegant and effective business writing

2 lectures
How to send an introduction email
02:45
How to gracefully and professionally reply to an introduction email
04:08

STEP 11: Email productivity - for more efficient business communication

12 lectures
Email productivity section introduction
02:10
Email productivity fundamentals that relate to time management
04:41
Using templates in Gmail
03:44
Use labels to properly organize your inbox
03:33
Categories in Gmail and how they are different than labels
04:33
Answering email on the go using voice to text
03:34
Answering email in a split screen to go faster
01:13
Stopping unwanted email that clutters your email inbox
04:26
Inbox 0 mindset and strategy, and why it isn't a part of email productivity
02:23
Create rules to automatically filter emails
05:13
Schedule meetings directly in Gmail
01:43
Teaching people who email you to send shorter messages
07:21

STEP 12: Writing a cold email pitch. Email writing to potential clients.

7 lectures
Example of a bad pitch and very bad business communication
05:02
Example of a good sales pitch email and better email writing
02:47
Using bold text, caps, numbers and logical flow to emphasize important points
10:16
Writing email recap to further reinforce your business writing skills
02:14
Exercise - writing a cold email pitch
00:43
Exercise - writing a cold email pitch - answer
01:24
Email-writing skills quiz
4 questions

STEP 13: Proofreading your writing for improved business writing

9 lectures
Proofreading section introduction
01:14
Proofreading your writing for higher quality communication
08:26
Checklist for proofreading to help you have more clear, error-free communication
01:32
Use version revisions, suggestion feature, and other proofreaders
04:41
Not re-reading what we expect and using different perspectives
05:20
How to get Artificial Intelligence to help you edit and brainstorm the right way
06:12
Proofreading exercise to practice your proofreading and business writing
00:30
Proofreading exercise answer
03:12
Proofreading quiz
3 questions

STEP 14: Instant messaging etiquette communication skills

6 lectures
Instant messaging etiquette communication skills
06:13
If you have a client who abuses text communication
04:56
Example of bad IM skills
02:47
Instant messaging exercise
01:09
Instant messaging exercise - answer
03:09
Instant messaging communication skills quiz
3 questions

STEP 15: Writing a business letter - communication skill

6 lectures
Introduction to writing business letters
02:32
Example of a cover letter for a resume and a job application
04:04
Basic business fonts to use in your business writing and corporate environment
02:19
Business letters and resume cover letter exercise
01:06
Business letters and resume cover letter exercise - answer
02:45
Business letter quiz
2 questions

STEP 16: How to write a business report - advanced communication skill

19 lectures
Writing a business report section introduction
01:10
Formal vs. informal reports
03:23
First person vs. second person vs. third person writing
04:40
Active voice vs. passive voice sentences
05:26
Introduction to the report we will write in this course
04:28
Writing the executive summary of the report
05:53
The introduction section of a business report
01:58
Writing the first paragraph of the business report
03:45
Second and third paragraph of the business report
05:39
Finishing up the rest of the paragraphs in the report body
03:10
Recommendation section of the business report
02:13
Conclusion section of the business report
04:08
How to create visual charts and graphs to add to your report
02:17
General report-writing tips and how to avoid procrastination
05:23
Design templates for your report to make it more professional and beautiful
02:02
Bibliography section of your report
02:28
Business report writing exercise
01:34
Business report writing exercise - answer
02:03
Business report quiz
4 questions

STEP 17: How to write a business proposal - advanced communication skills

16 lectures
Writing a business proposal - section introduction
03:01
Choosing a nice business proposal template
02:25
Opening slide of a business proposal
05:34
Table of contents slide of your business proposal
01:21
Executive summary of a business proposal of a $500k/year business
06:08
Advanced: Editing using emotional intelligence and understanding of your reader
07:14
Solution section and project schedule
03:08
Researching your target reader for better and more targeted writing
03:27
Writing the full solution part of the business proposal
06:11
Team section of the business proposal
01:19
Pricing slide of a business proposal
01:42
Contact information of your proposal
01:02
Putting a lot of text on a proposal presentation page
03:13
Business proposal exercise - question
01:37
Business proposal exercise - answer
02:14
Business proposal quiz
3 questions

STEP 18: Writing for managers for team building, employee onboarding, and more

6 lectures
How to write as a manager - section introduction
01:33
How to give employees more confidence with your communication
03:36
How to give compliments and encouragement that resonates
05:44
How to give employees instructions
03:11
Maintaining a resource document library with employee instructions
02:39
Creating a culture and dealing with whining or complaining employees
06:05

STEP 19: Writing a corporate or personal blog

5 lectures
How to write a blog section introduction
01:21
Making your topic interesting - it fascinates you and you have expertise in it
06:13
Adding unique voice to your writing by conveying moods and feelings
04:55
Good/bad is meaningless - how to have your own writing voice
04:03
Importance of quality scrutiny, editing and re-doing
06:17

STEP 20: Assertive communication to express yourself directly and respectfully

10 lectures
Assertiveness section introduction
01:02
Assertiveness definition
03:20
Situations when it's difficult to know when and how much to be assertive
06:21
Not an option - you need it so you are not passive aggressive later
01:44
Example - being assertive working from home and getting others to be quiet
03:04
Create limiting beliefs in others
04:49
Example of saying no with courtesy and reinforcing it with a limiting belie
06:12
Assertive communication exercise
01:08
Assertive communication exercise - answer
02:52
Assertive communication quiz
2 questions

STEP 21: Negotiation using assertive communication

7 lectures
Introduction to negotiation using assertive communication
01:43
Bad-cop, good-cop negotiation technique
03:57
B.A.T.N.A, bluffing, and when to walk away
05:50
How over-negotiating can be detrimental
07:22
Negotiation exercise
00:38
Negotiation exercise answer
03:07
Negotiation quiz
2 questions

STEP 22: Resume writing - use writing and communication to get a dream job

18 lectures
Resume writing section introduction
00:58
Introduction to resume writing with common errors & resume lifecycle
04:14
Outline of a resume & starting to write it together with you
02:05
Possibly using Canva for pretty resume templates
06:55
The "Objective Statement" in your resume
02:42
Skills section of a resume
04:08
Starting to write the experience section of the resume
07:10
Continuing to write the experience section and showing leadership ability
06:58
"Super competence" line
03:11
Core skills resume line
04:38
Latest job section of the skills section
05:53
References
02:27
Should resume be written in first or 3rd person, and present or past tense?
01:00
Job application follow-up after you submit your resume
02:02
Hobbies section - making it stand out
03:18
EXERCISE: Resume writing
01:27
EXERCISE ANSWER: Resume writing
01:41
Resume-writing QUIZ
3 questions

STEP 23: How to ask for a promotion or a raise at work (with scripts)

7 lectures
When you get hired or at your last review, set your career growth path
12:50
Timing and getting everything aligned to ask for a raise
05:48
Email to schedule the meeting
06:46
Creating your success bullet points to plug into the email template
07:39
Researching competitive salaries and what you are worth
05:34
The meeting and conversation about your raise
05:44
Sensible ways to bluff without taking the bluffing risk
11:21

STEP 24: Storytelling for persuasion in professional communication

15 lectures
Introduction to storytelling and persuasion
02:44
Introduction to storytelling and persuasion
10:38
Story structure at its basic elements
07:26
Character building in your story
04:37
EXERCISE - let's build a story from scratch
04:57
Introduction to show-don't-tell for great imagery and persuasion
03:56
Show, don't tell in a job interview to help the interviewer see you at your best
07:35
Show, don't tell - in creative writing and poetry
07:52
Vocal elements to convey emotion and make the audience feel
06:26
Corporate brand story
05:54
The case study story - one of the most effective tools for businesses & media
05:00
Personal story for an interview or at work
07:57
Tell a great first-impression story
06:24
Storytelling exercise answer
03:21
Storytelling quiz
3 questions

Starting the second part of the course: Communication skills beyond writing

1 lectures
Starting the second part of the course: Communication skills beyond writing
01:46

STEP 25: Listening skills in written and verbal business communication skills

9 lectures
Listening skills as part of business communication skills - introduction
01:35
Active listening skills
02:10
Example of active listening and improved comprehension I had to go through
03:21
Example of how a company lost me as a client by "fake" listening
04:41
Cycle of constructive listening and communication
03:58
Listening to and getting feedback, even if negative
02:30
Listening skills exercise
01:23
Listening skills exercise - answer
02:36
Active listening quiz
5 questions

STEP 26: Phone and video call communication skills

5 lectures
Doing calls vs. written communication
02:38
Phone communication skill basics
04:16
Skype or video call communication
01:55
Video call preparation
02:39
Call communication skills quiz
4 questions

STEP 27: Effective meeting communication skills and productivity

9 lectures
Introduction to effective meetings and meeting communication skills
03:04
Managing the time/flow of the meeting during the meeting
02:25
Interrupting the interruptors who break the flow of meetings
02:27
Different seating arrangements
02:34
Note-taking skills, and how to retain more information
04:52
Taking meeting minutes
04:47
EXERCISE: Meeting communication skills
00:39
EXERCISE ANSWER: Meeting communication skills
00:53
Meeting communication skills quiz
3 questions

STEP 28: Feedback: Getting and giving feedback

8 lectures
What exactly is correct feedback
01:14
Giving employee feedback
03:11
Situation Behavior Impact (S.B.I Model)
02:51
How to take feedback, and how to use the SBI Feedback Model to get feedback
03:23
If you have to give negative feedback
02:59
Feedback exercise
01:21
Feedback exercise answer
02:38
Feedback quiz
3 questions

STEP 29: Communicating your business with an elevator pitch or an investor pitch

9 lectures
Section introduction to the section on writing a business pitch
01:47
One sentence business pitch/explanation template
05:12
Starting to create a pitch deck for a longer business pitch
07:23
Problem and solution sections of the pitch deck
04:53
Differentiation and why this approach slides
05:06
Business model
06:13
Elevator pitch exercise
00:41
Elevator pitch exercise - answer
02:38
Business pitch communication quiz
3 questions

STEP 30: Creating beautiful presentations with Google Slides or Powerpoint

8 lectures
Section introduction to creating beautiful and professional presentations
01:17
Creating an account in Google Docs so we can use Google Slides
02:05
Looking at templates in Google Slides
05:03
Creating a nice, custom opening slide for your presentations
06:19
Creating beautiful and clean information slides with images and animations
08:49
Latest step in the evolution of slide designs for professionalism
06:57
TEDx presentation guide
04:33
Powerpoint presentation and Google Slides presentations quiz
2 questions

Conclusion - thank you for being an amazing student

2 lectures
Course certificate for this business communication course: how to get it
02:05
Thank you for being an amazing student in this business communication course
00:30

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