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Looking to get ECBA®, CCBA®, or CBAP® certified or recertified? - This course qualifies for 4 PD Hours/CDUs!

Become the Business Analyst everyone wants to work with by learning how to solve an organization’s problem before they make a costly mistake.

Many organizations think that the most important thing to do when faced with a problem is to solve it as quickly as possible – but they couldn’t be more wrong.

Abraham Lincoln famously once said “give me six hours to chop down a tree and I will spend the first four sharpening the axe”, when talking about the importance of preparation – and that advice can apply to solving business problems too.

Companies will often want to jump straight into finding a solution without taking the time to prepare and fully understand the problem – this results in sub-optimal solutions, or worse, a solution that doesn’t even solve the problem.

It is your responsibility as a Business Analyst to prevent this from happening…

And this course will teach you exactly how to do that.

Course enrollment grants you lifetime access, with no expiration, to all the course lectures, activities, handouts, and quizzes. In addition, you’ll also receive 1-on-1 support for any questions or uncertainties that come up. And this all comes with a money-back guarantee. You have nothing to lose and so much to gain.


The BA Guide’s 5 Step Process to Identify & Define a Business Problem

In this course, I’ll teach you my 5-step method on how to use business analysis techniques to identify an organization’s pain points and how to go about solving them. Then, you’ll learn how to convince these businesses that your plan adds organizational value and gain the approval necessary to begin work.

The 5 steps will show you how to:

  1. Identify the Problem

  2. Analyze the Root Cause

  3. Determine the Potential Value

  4. Create a Project Proposal

  5. Gain Project Approval

Within each step, you’ll learn the techniques, tools, and skills through the use of practical, real-world examples – meaning you won’t just understand the 5 steps, but you’ll also know how to apply them.


Just ask the students who’ve already taken this course:

"The manner in which Jeremy instructed this course is top-notch. He explains concepts in a way that is easy very to understand and also provides concrete examples and scenarios to back up those concepts which made the course very engaging. He is also extremely responsive in answering questions. This course authored by Jeremy is highly recommended and I look forward in taking more BA courses instructed by him. - Philip

"The course is awesome, didn't see similar before. Like how Jeremy explains, how he highlight key points and how he provide us by different types of a very useful templates, which we can use in our daily job. Highly recommended for everybody who wants to become an experienced business analyst. Jeremy and his courses will definitely help you to achieve your goal!" – Aykhan

“Jeremy courses are the biggest contributors to my understanding to business analysis. This is my 4th course I'm taking of his. Great lecturer” – Kyle


What else is included?

Of course, anyone who has studied one of my courses before will know, it simply wouldn’t be a course by The BA Guide if I didn’t include some value-packed bonus material!

As one of my students said, “you give away everything… INCLUDING the kitchen sink!”

Here’s what you get as complimentary extras with the Identify and Define the Problem course:

  • A 20+ Page Student Workbook

  • Business Analysis Glossary

  • Interview elicitation template

  • Survey elicitation template

  • Observation elicitation template

  • Fishbone diagram template

  • Project proposal template

These templates won’t just be great practice either – they’ll serve as vital tools to help you identify and define the problem on the job too, long into your career.

In addition to all the tools you’ll need to start identifying and solving problems, you’ll also get a foot into the field by way of an industry expert

I’m not just the instructor who wrote this course, I will also act as both a resource and a mentor to guide you to a long and rewarding career in Business Analysis!


This course is the first course of the Business Analysis Process Series:

  1. => Identify and Define the Problem <=

  2. Conduct a Strategy Analysis

  3. Plan the Project

  4. Understand and Elicit Requirements

  5. Analyze, Model, and Organize Requirements

  6. Manage, Prioritize, and Validate Requirements

  7. Transition to the Solution

  8. Complete a Solution Evaluation


Hear what others had to say:

“It's been an eye-opening to my personal development process especially for my analytical skill to apply in my current job task and be prepare for my future growth and opportunities.” - Cindy

“Love Jeremy, all his courses are explained step by step and it includes many download for future reference. A++++++++” - Yohanna

“This is such a great course. The …[BA Guide]… is extremely knowledgable and goes into a lot of detail about how and why things are done.” – Tonia


And if you’re still not sure – here’s my promise to you:

This course comes with a 30-day money back guarantee! That means, if you aren’t completely satisfied with your purchase, I’ll give you a refund – no questions asked!

Whether you are an aspiring or a seasoned Business Analyst, this course is a must.

By the end of this course, you’ll have learned the best practices for handling problems and be equipped with the tools necessary to help you save organizations money… not to mention make you look like the hero in their time of need!

So, what are you waiting for? Enroll today!

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Yêu cầu

Nội dung khoá học

9 sections

Welcome to the Course!

11 lectures
Course Kickoff and Overview
02:36
Introducing the Student Workbook
02:55
Additional Notes for the Student Workbook
00:09
The BA Guide's Business Analysis Process Explained
01:58
Why Identify the Problem at All?
01:18
Udemy Review Prompt
00:19
Key Terms Defined - Needs, Project, Value
01:21
Course Resources - for your convenience
00:19
Business Analyst Glossary of Terms + Download
02:50
The End Goal
01:13
IMPORTANT LINKS - Please review and bookmark
00:08

Problem Identification

4 lectures
Problem Identification Initiation
01:34
Focus on the Problem
01:28
Get to the Root
01:44
Setting the Stage for the Remainder of the Course
03:19

Problem Identification: Observation Technique

11 lectures
Observation Technique: Key Concepts
02:29
Observation Technique: Mini-Activity
02:04
Observation Technique: Active Observation
02:21
Observation Technique: Passive Observation
05:37
Observation Technique: Participatory Observation
03:45
Observation Technique: What Are You Looking For?
04:51
Observation Technique: Planning an Observation
06:31
Planning for an Unnoticed Observation
00:38
Observation Technique: Executing an Observation
05:38
Observation Technique: Documentation Template
01:18
Observation Technique: Validate Your Understanding
6 questions

Problem Identification: Interview Technique

13 lectures
Term Explained: Waterfall
01:30
Interview Technique: Overview and Benefits
02:04
Interview Technique: Cautions
03:13
Interview Technique: Types
04:16
Interview Technique: Planning Overview
01:34
Interview Technique: Planning Questions
03:24
Interview Technique: Planning Time
03:16
Interview Technique: Recording the Session
03:33
Interview Technique: Planning Location
05:10
Interview Technique: Finalize Planning
02:02
Interview Technique: Conduct the Interview
06:33
Interview Technique: Documentation Template
02:21
Interview Technique: Validate Your Understanding
7 questions

Problem Identification: Survey Technique + Additional Tools

8 lectures
Survey Technique: Overview, Benefits, and Cautions
04:02
Survey Technique: Types of Questions
02:25
Survey Technique: Overcoming Common Challenges
04:41
Survey Technique: Plan Your Way to Success
06:04
Survey Technique: Post Planning
01:32
Survey Technique: Documentation Template
03:29
Survey Technique: Validate Your Understanding
8 questions
Additional Tools
07:08

Making Things Practical + Root Cause Analysis

16 lectures
Choosing a Technique
02:46
Bob's Towing Example: Choosing a Technique
02:53
Root Cause: Five Whys
04:12
Root Cause: Fishbone
02:03
Bob's Towing Example: Transitioning Back to the Example
00:37
Bob's Towing Example: Interview Prep (Part 1 of 2)
06:55
Bob's Towing Example: Interview Prep (Part 2 of 2)
05:23
Bob's Towing Example: Conduct Interview + Fishbone Example
06:50
Bob's Towing Example: Finishing the Fishbone
06:59
Bob's Towing Example: Researching Prank Calls Cause Category
02:39
Bob's Towing Example: Choosing the Next Technique
01:42
Bob's Towing Example: Observation Prep
04:11
Bob's Towing Example: Conduct Observation
03:52
Bob's Towing Example: Root Problem Identified
02:31
Not Planning Every Detail is Okay
03:46
Choosing a Technique - Test Your Skills
02:05

Determining Value

1 lectures
Reaffirming the Concept of Value + How to Determine
05:49

Project Proposal + Gaining Approval

7 lectures
Project Proposal Basics
02:28
Project Proposal Sections
03:29
Introducing the Project Proposal Template
00:35
Bob's Towing Example: Project Proposal
08:17
Gaining Project Approval: Sponsor
05:42
Gaining Project Approval: Governance
02:39
Project Proposal + Gaining Approval: Validate Your Understanding
5 questions

Wrapping Things Up

2 lectures
Course Recap
01:51
Bonus Lecture: Next Steps
00:35

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