Mô tả

My course explains in "plain English" all the requirements of ISO 9001:2015 discussing the intent of each sub-clause of the standard, offering solutions that can be used for the implementation of a quality management system along with examples and, of course, providing guidance on how to audit a quality management system - be it internal or external audit.

After going through all the lessons in the course you will have a perfect understanding of ALL the requirements of ISO 9001:2015. You will be able to conduct or participate in the implementation or the assessment of a Quality Management System.

The structure of the course includes 3 parts:

- the first part is introductive - it discusses concepts like "quality" and quality management system, it presents the most relevant standards in the ISO 9000 series, a short history of ISO 9001 and it also covers two very important concepts for understanding a quality management system - process approach and risk-based thinking;

- the second part of the course is a detailed presentation of all clauses and sub-clauses in ISO 9001:2015 - it follows the structure of the standard so we will be discussing about the context of the organization, the scope of the QMS, about leadership and the involvement of the top management in the QMS, about the quality policy, about roles, responsibilities and authorities, about risks and opportunities, quality objectives and plans for their achievement, about the resources needed for the QMS, including infrastructure, environment for the operation of processes, competent people or organizational knowledge, about the documentation that supports the QMS and its control, about the process that the organization should follow for the design and development of its products and services, about customer communication, purchasing and the control of processes, products and services obtained from external providers, about identification and traceability, the control of goods property of customers and external providers, about preservation requirements, about post delivery activities and the management of non-conforming outputs, about the requirements for monitoring customer satisfaction about internal audits of the QMS, about the management review, the management of nonconformities in the QMS or the continual improvement of the management system.

- the third and last part of my course is about management system auditing in general - it discusses subjects such as the principles of auditing and the different types of management system audits, audits scope, objectives and criteria, conducting a QMS audit, audit plan and report or how nonconformities and opportunities for improvement should be managed.

All the key requirements of ISO 9001:2015 are being explained like: context of the organization; risks and opportunities; QMS scope; quality policy and objectives;  infrastructure; competence; awareness; measuring and monitoring resources; documented information; design and development; customer communication; reviewing customer requirements; property belonging to customers or external providers; preservation; control of externally provided processes, products and services; identification and traceability; post-delivery; release of products and services; nonconforming outputs; customer satisfaction; internal audit; nonconformity and corrective action or management review. 

The course DOES NOT ONLY READ THE REQUIREMENTS OF ISO 9001:2015 but it speaks about the intent of each requirement, gives examples and solutions for the implementation. It is a great tool for auditing or implementing a Quality Management System.

If you are working with ISO 9001 in your day-to-day business or you want to know about quality management and take advantage of the opportunities in this sector - this course is what you need.

If you want to apply for certification as a QMS auditor or practitioner then here you have all the information that you need to pass the exam and achieve your goals.

You have in this online course condensed information. You will get in 5 hours all the information that you may obtain by attending a 5-day in-class training. Plus you have lifetime access to the information here. You learn when you want, where you want and come back to the videos whenever you want.

Its a great offer that you should take advantage!

Enroll now!

Bạn sẽ học được gì

The requirements for a Quality Management System according to ISO 9001

How to implement a Quality Management System and comply to the requirements of ISO 9001:2015

How to audit a Quality Management System

Plan, perform and report QMS Audits

Auditing a management system according to ISO 19011:2018

Yêu cầu

  • No previous knowldege is required.
  • Familiarity with management systems is useful
  • Knowledge of the previous versions of ISO 9001 helps

Nội dung khoá học

9 sections

Generic aspects about quality management, relevant standards and key concepts.

8 lectures
Introduction
02:41
What is quality?
03:00
A Quality Management System (QMS)
05:14
ISO 9001 and the ISO 9000 series of standards
05:21
About the certification to ISO 9001
03:31
Process approach
05:23
Risk based thinking
03:46
The structure of ISO 9001:2015
02:36

Clause 4 of ISO 9001:2015 - Context of the organization

5 lectures
Understanding the organization and its context
05:21
Needs and expectations of interested parties
03:55
Determining the scope of the management system
06:49
Quality management system and its processes
07:50
Climate action changes (Amendment 1 from 2024)
09:25

Clause 5 of ISO 9001:2015 - Leadership

4 lectures
Leadership and commitment
05:55
Customer focus
03:24
Establishing and communicating the quality policy
04:58
Organizational roles, responsibilities and authorities
03:56

Clause 6 of ISO 9001:2015 - Planning

3 lectures
Actions to address risks and opportunities
07:07
Quality objectives and planning to achieve them
06:02
Planning of changes
03:40

Clause 7 of ISO 9001:2015 - Support

10 lectures
Resources
01:35
People
01:50
Infrastructure
04:01
Environment for the operation of processes
03:12
Monitoring and measuring resources
06:53
Organizational knowledge
03:01
Competence
05:00
Awareness
02:39
Communication
03:26
Documented information
09:25

Clause 8 of ISO 9001:2015 - Operation

21 lectures
Operational planning and control
04:03
Customer communication
05:12
Determining the requirements for products and services
03:24
Reviewing the requirements for products and services
06:04
Design and development of products and services
03:57
Design and development planning
04:11
Design and development inputs
03:21
Design and development controls
04:59
Design and development outputs
03:41
Design and development changes
04:30
Control of externally provided processes, products and services
05:16
Type and externt of control
03:42
Information for external providers
05:43
Control of production and service provision
08:33
Identification and traceability
04:18
Property belonging to customers or external providers
04:07
Preservation
03:48
Post-delivery activities
02:57
Control of changes
03:32
Release of products and services
03:50
Control of nonconforming outputs
07:01

Clause 9 of ISO 9001:2015 - Performance evaluation

5 lectures
Monitoring, measurement, analysis and evaluation
03:32
Customer satisfaction
04:57
Analysis and evaluation
03:31
Internal audit
06:37
Management review
05:51

Clause 10 of ISO 9001:2015 - Improvement

3 lectures
Improvement
03:14
Nonconformity and corrective action
06:59
Continual improvement
02:19

Management system auditing

10 lectures
Management system auditing
04:49
Types of management system audits
02:41
Audit scope, objectives and criteria
02:36
Audit team
03:05
The audit plan
03:36
Conducting the audit
03:30
Nonconformities
03:58
The audit report
05:09
Thank you and good bye!
03:07
ISO 9001:2015 Quality Management System Auditor Quiz
6 questions

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