Mô tả

Improving your organisation's processes is something that is becoming increasingly important. As we move forward, organisations are building more and more processes, all with varying purposes, touching various departments and delivering various products. As these become more complex and organisations grow, having the knowledge of how to amend, improve and secure these processes is a skill becoming vital. If you can deliver such improvements to your organisation's processes today, they will reward this favourably!

In this course, you will learn the fundamental building blocks behind the task of process improvement, the best process mapping tools available and when these should be deployed. Every process map has a purpose, so this course will show you which one to use when!

We will cover:

- The fundamentals behind process improvement and the types of process to look out for.

- How to identify, question and change value and and non-value add steps.

- The main processes we need to build during a process improvement initiative.

- A breakdown of the key types of process and process analysis terms you will need to understand.

- The process to be followed to ensure successful deliverance of process improvement projects and demonstrations of how to deliver each step.

- A LIVE demonstration of a process improvement and a case study example of how a process improvement project was delivered.

- A complete process mapping toolkit, with LIVE demonstrations on how to use each one - with templates attached for those which require it.

- We will test your knowledge with quizzes and an assignment.

At the end of this course, you should have the confidence not only to conduct wide ranging process improvement projects but also to sell the vision and importance of process improvement to leaders within your organisation.

Bạn sẽ học được gì

How to improve your organization's processes

How to reform, reengineer and redesign business processes

How to identify value and opportunities within your processes and realise them

How to reduce time and cost waste within your processes

You will be able to save your organization significant amounts of time and effort by reducing waste

You will be able to save your organization significant amounts of money, where possible, by improving all of your processes so well

You will know how to engage with your stakeholders and process experts, improving your personable skills

You will understand how to identify problems and issues, fixing these and adding in the right controls

You will be able to transform operational performance, reduce errors, improve customer satisfaction, influence your product quality etc.

You will have the right level of knowledge to impress and influence your leadership and colleagues by making well thought through, positive changes instantly

Yêu cầu

  • None. We will work with you throughout the course
  • No prior improvement knowledge is required
  • Course built to be open to all levels
  • Reach out to me (email/LinkedIn) if you need an assistance

Nội dung khoá học

13 sections

Introduction

3 lectures
Introduction
03:48
Disclaimer
01:04
What is the purpose of this course?
02:41

The fundamentals of process improvement

8 lectures
What is process improvement?
08:53
Examples of process improvement
12:59
The importance of process improvement
14:17
Triggers of process improvement
04:20
Triggers of process improvement - exercise
06:49
Triggers of process improvement - the musts
04:09
What is a process map?
11:40
Section quiz
3 questions

Value & non-value adding steps

5 lectures
Value add
11:06
Non-value add
07:44
Non-value add but necessary
06:38
Label the examples
04:01
Section quiz
3 questions

Types of process in process improvement

5 lectures
Overview
01:18
As-is process
03:23
To-be process
03:30
Realised process
04:12
Section quiz
3 questions

Process analysis terms

8 lectures
Overview
00:38
Takt time
03:21
Cycle time
02:17
Lead time
03:02
Bottleneck
03:01
Rework loop
05:08
Label the examples
03:09
Section quiz
3 questions

The process of delivering process improvement

13 lectures
Process overview
01:40
Step 1: Identify the process
06:58
Step 2: Map the as-is process
06:52
As-is process analysis
03:32
Step 3: Identify the value-add and non value-add steps
04:58
Analysis of the value and non value-add within the process map
04:02
Step 4: Map the to-be process
03:30
Step 5: Gap analysis
07:30
Step 6: Map the realised process
08:30
Step 7: Test the new process
08:05
Step 8: Provide wider updates
06:08
Section quiz
5 questions
Build out your process improvement plan
1 question

Process Mapping Tools

28 lectures
Introduction to the process mapping tools
03:46
Flowchart Map - Features of the map
08:40
Flowchart Map - How to build
05:29
Flowchart Map - Demonstration 1
06:04
Flowchart Map - Demonstration 2
07:10
SIPOC - Features of the map
10:08
SIPOC - How to build
04:12
SIPOC - Demonstration 1
06:04
SIPOC - Demonstration 2
06:29
Value Stream Map - Features of the map
13:23
Value Stream Map - How to build
14:57
Value Stream Map - Demonstration 1
10:10
Value Stream Map - Demonstration 2
06:47
Time Value Map - Features of the map
09:47
Time Value Map - How to build
05:24
Time Value Map - Demonstration 1
10:42
Time Value Map - Demonstration 2
08:38
Value Add Map - Features of the map
10:10
Value Add Map - How to build
04:13
Value Add Map - Demonstration 1
08:02
Value Add Map - Demonstration 2
08:45
Spaghetti Diagram - Features of the map
07:23
Spaghetti Diagram - How to build
03:02
Spaghetti Diagram - Demonstration 1
06:57
Spaghetti Diagram - Demonstration 2
06:48
PM matrix
08:47
Section quiz
5 questions
Try out one of the tools!
1 question

The 8 wastes

11 lectures
Overview
05:13
Transport
04:34
Inventory
05:07
Motion
04:17
Waiting
05:58
Overproduction
05:41
Overprocessing
07:11
Defects
05:52
Skills
07:26
Label the examples
05:50
Section quiz
5 questions

Running a PI workshop

13 lectures
The set up - Mapping
08:48
The set up - Discussions
05:09
The set up - Improvement
05:04
The set up - Physical part 1
04:19
The set up - Physical part 2
03:29
The set up - Digital
04:31
Questions to ask - Introduction
02:49
Questions to ask - Mapping
03:55
Questions to ask - Discussions
03:10
Questions to ask - Improvement
03:10
The rules
08:56
Hints and tips
09:00
Section quiz
5 questions

Process design

15 lectures
What is process design?
07:14
Why is it required?
07:03
The approach - high level
00:52
Identify the need
04:19
Gather information
09:49
Build the process
12:55
Test the process
10:02
Deploy the process
04:53
Demonstration - introduction
00:37
Demonstration - identify the need
03:43
Demonstration - gather information
05:13
Demonstration - build the process
09:01
Demonstration - test the process
08:02
Demonstration - deploy the process
02:51
Section quiz
3 questions

Case study

6 lectures
The current process
08:58
Key metrics
02:09
The ask
02:19
The reform
03:45
Recommendations
04:27
The delivered process
02:56

Close out

3 lectures
Review of key learnings
03:21
Hints and tips
05:03
Thank you
00:45

BONUS Lecture: LIVE demonstration of a process improvement

1 lectures
LIVE demonstration of a process improvement
18:02

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