Mô tả

Note: Students who complete this course have an option to apply for the certification exam by Quality Gurus Inc. and can achieve the Verified Certification from Quality Gurus Inc. It is optional and there is no separate fee for that.

Quality Management for Business Excellence:

  • Are you new to Quality and want to start with a strong foundation of  Quality Management concepts? 

  • Are you appearing in any certification exam such as PMP, CQA, CQE  and want to refresh your basic understanding of Quality Management?

  • Are you working in the field of Quality Management and want to refresh your knowledge?

If the answer to any of the above questions is "yes", then this course is for you.


Why this course?

  • Start your Six Sigma learning with an experienced instructor having 35 years of practical experience in implementing Quality Management and Continuous Performance Improvement.

  • 26,000+ satisfied students. This course has the highest number of student enrollments amongst others in this category.


What is covered in this course?

  • Definitions of Quality

    • How can you achieve quality if you don't understand what quality is?

  • Why do businesses need to produce quality products?

  • Understand Garvin's eight dimensions of quality: Performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.

  • Difference between Quality and Grade

  • Difference between Quality Assurance and Quality Control

  • Quality Management System

  • History of Quality

  • Quality Tools

    • Learn about seven basic quality tools.

  • Quality Costs - or the Cost of Poor Quality (COPQ)

    • Visible and invisible costs of quality

    • Prevention cost, appraisal cost, internal failure costs and external failure costs

    • Why do we need to measure the cost of quality?

  • Quality Awards - Deming Award, EFQM and MBNQA

    • In this section, you will learn about these three top global quality awards.

  • Quality Gurus - Edwards Deming, Joseph Juran and Philip Crosby.

    • In this section learn about the life and teachings of these quality gurus.

  • Understanding waste

    • Three broad categories of waste: Muda, Mura and Muri

    • TIMWOODS

      • Transportation

      • Inventory

      • Motion

      • Waiting

      • Overprocessing / Extra Processing

      • Overproduction

      • Defects

      • Skills Underutilized / Non-Utilized Talent


What are other students saying about this course?

  • Very helpful in terms of learning more on different terms describing Quality as a word. Very educative now understand various principles of quality. (5 stars by Paul Wachira)

  • This is my second course from Sandeep - I appreciate the easy to digest material broken up into small chunks. The slides are clear, and he ties concepts together. (5 stars by Jessica Uibel)

  • Very nicely organized, layed out and enjoyable content! (5 stars by Howard Choi)

  • Great course again. Thank you Mr. Sandeep Kumar for explaining everything so well. I am looking forward in attending another course from you. (5 stars by Stefan Verleg)

  • I recommend this course to any QAQC Personnel. It was very educative. (5 stars by Felix Ekanem)


What are you waiting for?

This course comes with Udemy's 30 days money-back guarantee. If you are not satisfied with the course, get your money back.

I hope to see you in the course.


Bạn sẽ học được gì

This course provides the basic Quality Management knowledge, that each employee in the organization should have.

Understand what makes some organizations best-in-class organization.

How to take the quality of your product or service to the next level?

Yêu cầu

  • No previous knowledge of quality management is expected.

Nội dung khoá học

10 sections

Quality Management Basics

12 lectures
What is Quality?
01:55
Download Slides
00:01
**** How to Define Quality? Seven Definitions of Quality. *****
00:54
Definition 1: Quality is Conformance to Requirements
01:49
Definition 2: Quality is Fitness for Use
01:28
Definition 3: Quality is Meeting Requirements
01:42
Definition 4: Quality is Exceeding Expectations
01:28
Definition 5: Quality means being Better than Competitors
00:57
Definition 6: Quality means being Defect Free
02:44
Definition 7: Quality as Defined by ISO 9000:2015
01:27
Difference between Quality and Grade
02:06
Why Quality?
02:28

Garvin's Eight Dimensions of Quality

9 lectures
**** Garvin's Eight Dimensions of Quality ****
01:20
1. Performance (Garvin's Eight Dimensions of Quality)
01:08
2. Features (Garvin's Eight Dimensions of Quality)
00:44
3. Reliability (Garvin's Eight Dimensions of Quality)
01:05
4. Conformance (Garvin's Eight Dimensions of Quality)
00:58
5. Durability (Garvin's Eight Dimensions of Quality)
00:47
6. Serviceability (Garvin's Eight Dimensions of Quality)
01:06
7. Aesthetics (Garvin's Eight Dimensions of Quality)
01:10
8. Perceived Quality (Garvin's Eight Dimensions of Quality)
02:10

Quality Assurance, Control and Management System

6 lectures
QA, QC and QMS - Introduction
01:22
Quality Control - Definition
01:13
Quality Assurance - Definition
01:46
Quality Control vs Quality Assurance
02:42
Quality Management System
04:12
Practice Activity - Quiz - Quality Management Basics
00:02

Quality Timeline

1 lectures
Brief History of Quality
06:58

Learning Quality from Top Three Quality Gurus

30 lectures
Quality Gurus - Introduction
00:58
*** Edwards Deming ***
01:59
Deming is best known for
02:18
Deming's 14 Principles of Management
00:30
Principle # 1: Create Constancy of Purpose
01:25
Principle # 2: Adopt the New Philosophy
01:38
Principle # 3: Cease Dependence on Mass Inspection
01:26
Principle # 4: Don’t Award Business on the Basis of Price
03:51
Principle # 5: Improve Constantly and Forever
02:23
Principle # 6: Institute Training on the Job
01:41
Principle # 7: Institute Leadership
02:01
Principle # 8: Drive Out Fear
02:02
Principle # 9: Break Down Barriers
02:15
Principle # 10: Eliminate Numerical Goals, Posters and Slogan
01:46
Principle # 11: Eliminate Numeric Quotas
01:45
Principle # 12: Remove Barriers to Pride in Workmanship
02:05
Principle # 13: Education & Retraining
01:12
Principle # 14: Take Action
01:59
*** Joseph Juran ***
01:51
Juran is best known for
02:21
10 Steps to Achieve Quality by Juran
01:56
Juran's Trilogy
03:25
*** Philip Crosby ***
01:40
Philip Crosby is best known for
01:43
Four Absolutes of Quality
01:08
Absolute #1: Quality is Conformance to Requirements
02:41
Absolute #2: The System of Quality is Prevention
02:04
Absolute #3: The Performance Standard is Zero Defects
02:59
Absolute #4: The Measurement of Quality is the Price of Non-conformance
02:24
Practice Activity - Quiz - Quality Gurus
00:03

Cost of Poor Quality

8 lectures
Cost of Quality - Introduction
02:20
Visible vs Invisible Cost of Poor Quality
03:55
Classification - Cost of Conformance and Non-conformance
01:31
Cost of Quality - 1. Prevention Cost
01:45
Cost of Quality - 2. Appraisal Cost
01:50
Cost of Quality - 3. Internal Failure Cost
03:15
Cost of Quality - 4. External Failure Cost
04:15
Why to Measure the Cost of Quality?
02:42

Understanding and Eliminating Wastes from Processes

14 lectures
Wastes - Introduction
00:52
Waste - Philosophy
01:36
Three Broad Categories of Wastes - 1. Muda
02:37
Three Broad Categories of Wastes - 2. Mura
02:00
Three Broad Categories of Wastes - 3. Muri
01:46
*** Seven Types of Muda - TIMWOOD ***
01:06
1. Transportation Waste
01:12
2. Inventory Waste
02:54
3. Motion Waste
01:01
4. Waiting Time Waste
00:50
5. Overprocessing Waste
01:09
6. Overproduction Waste
01:09
7. Defects Waste
01:09
8. Unexploited Knowledge (and the topic conclusion)
02:20

Seven Basic Quality Tools - All Quality Professionals Must Master

17 lectures
Seven Basic Quality Tools - Introduction
02:38
*** Seven Basic Quality Tools - List of Tools Covered ***
00:55
Tool #1: Check Sheet
01:51
Tool #1: Example of a Check Sheet
02:34
Tools #2: Cause and Effect Diagram
02:48
Tools #2: Example of a Cause and Effect Diagram
02:45
Tools #3: Histogram
03:24
Tools #3: Example of a Histogram
01:48
Tools #4: Pareto Chart
03:00
Tools #4: Example of a Pareto Chart
02:20
Tools #5: Scatter Diagram
02:13
Tools #5: Example of a Scatter Diagram
01:37
Tools #6: Control Chart
04:29
Tools #6: Example of a Control Chart
01:02
Tools #7: Stratification
02:46
Tools #7: Example of Stratification
02:15
Practice Activity - Quality Tools
00:19

Quality Awards

3 lectures
Quality Awards - Introduction
02:10
Three Quality/ Business Excellence Awards
02:14
MBNQ Award
05:00

Certificate of Completion

4 lectures
Download Slides
00:02
Course Level Quiz
15 questions
How to Download Your Certificate of Completion
08:38
BONUS LECTURE
01:42

Đánh giá của học viên

Chưa có đánh giá
Course Rating
5
0%
4
0%
3
0%
2
0%
1
0%

Bình luận khách hàng

Viết Bình Luận

Bạn đánh giá khoá học này thế nào?

image

Đăng ký get khoá học Udemy - Unica - Gitiho giá chỉ 50k!

Get khoá học giá rẻ ngay trước khi bị fix.