Mô tả

The  course on Operations Management Training Program covers the functions that design, plan, direct, and improve all the activities that transform resources into goods or services in manufacturing and services companies.

Operations management is critical to any organization's success. Every organization has an operations function because every organization produces goods or services, or both.

To do so, the organization must first procure resources, which could be skilled workers or materials. Then it must transform these resources into outputs. And finally, it distributes these products or services to intended consumers.

The course covers a wide range of topics, including supply chain management, inventory control, logistics, quality control, and process improvement.

Participants will learn practical techniques and best practices that they can apply in their workplace to optimize operations and increase efficiency.

This program is suitable for professionals at all levels, including managers, supervisors, and team leaders, who are responsible for managing operations in their organization.

The program includes, the following sections:

1. Operations Management and the Organization

2. Product and Service Management

3. Operations and Supply Chain Management

4. Inventory Management

5. Forecasting and Capacity Planning

6. Operations Scheduling

7. Management of Quality

8. Facilities Planning and Management

That’s it! Now go ahead and push that “Take this course” button, and see you on the inside!

Bạn sẽ học được gì

Operations Management and the Organization

Product and Service Management

Operations and Supply Chain Management

Inventory Management

Forecasting and Capacity Planning

Operations Scheduling

Management of Quality in Operations

Facilities Planning and Management

Yêu cầu

  • There are no special requirements or prerequisites to take this course. All you need for your success are a focus and the desire learn what's necessary in order succeed!

Nội dung khoá học

9 sections

Operations Management Training Program

4 lectures
Program Overview
06:45
Effective Learning
07:04
Course Choice, Skill Development and Prior Knowledge
3 questions
FAQs
01:03

Operations Management and the Organization

26 lectures
Section Overview
02:44
The Key Functions of Operations Management
01:18
Key Areas of Decision-making in Operations Management
00:01
The Science of Better Learning
05:14
What operations management means
06:07
Eight functions of operations management
12:45
Operations Management Key Functions
03:48
Operations in Service and Manufacturing Organizations
01:21
Manufacturing and services contrasted
05:50
Overlapping services and manufacturing
05:21
Operations in Service and Manufacturing Organizations
03:29
Organizational and Operations Strategy
01:45
The Four-phase Process of Formulating Strategy
00:01
Organizational strategy
03:54
Formulating strategy
11:32
Manufacturing operations strategies
07:19
Services operations strategies
07:59
Organizational and Operations Strategy
06:37
The Transformation Model
01:20
The transformation model
07:42
Four kinds of transformations
04:26
Identifying Business Transformations
00:06
The Transformation Model
03:38
Operations Management and the Organization
01:43
Course project (optional)
00:36
Operations Management and the Organization
16 questions

Product and Service Management

21 lectures
Section Overview
02:41
The Product and Service Life Cycle
01:27
The Product Life Cycle
00:17
Introduction to the product life cycle
08:42
Actions for product life cycle stages
10:42
The Product and Service Life Cycle
03:01
Developing New Products and Services
02:05
Preparing a Business Case
00:45
Introduction to new product development
06:58
The new product development process
09:04
Best practices in new product development process
11:08
New Products and Services Development
03:38
Managing Existing and Mature Products and Services
01:46
Strategic Approaches for Managing Existing and Mature Products and Services
00:19
Maintenance strategy
10:12
Revitalization strategy
06:39
Rationalization strategy
08:24
Managing Existing and Mature Products and Services
03:21
Course project (optional)
00:36
Product and Service Management
02:37
Product and Service Management
15 questions

Supply Chain Management

23 lectures
Section Overview
03:08
Understanding the Supply Chain
01:11
5 Key Components of the Supply Chain
07:57
Supply Chain Management in Service Organizations
00:04
Advantages of Supply Chain Management
03:08
The Supply Chain
03:35
Drivers of Supply Chain Management
09:10
Supply Chain Management in Service Organizations
01:18
Supply Chain Characteristics
14:26
Supply Chain Management
03:18
Supply Chain Strategies
01:21
Supply Chain Organizational Strategies
14:59
Logistics Strategies
09:02
Logistics Strategies
00:05
Supply Chain Strategies
04:03
Measuring Supply Chain Performance
01:19
Performance Measurement
00:07
Understanding Performance Measurement
04:17
Methods of Performance Measurement
09:55
Measuring Supply Chain Performance
02:21
Course project (optional)
00:36
Supply Chain Management
02:43
Supply Chain Management
16 questions

Inventory Management

28 lectures
Section Overview
02:14
Understanding Inventory
01:08
Advantages of Managing Inventory
04:47
Types of Inventory
07:05
Understanding Inventory Management
02:20
Inventory Management in Services
05:53
Inventory Value and Cost
01:04
Inventory Costs
00:05
Inventory Valuation Methods
07:37
Types of Inventory Costs
10:10
The Value and Cost of Inventory
03:40
Inventory and Economic Order Quantity
01:08
Inventory Life-Cycle
03:39
Economic Order Quantity (EOQ)
06:28
Reorder Point (ROP)
04:55
Inventory and Economic Order Quantity
02:34
Inventory Management Tools
01:23
Inventory Management Tools Table
00:06
ABC Analysis
03:56
Material Requirements Planning (MRP)
06:15
Enterprise Resource Planning (ERP)
04:12
Calculating EOQ and ROP
00:12
Just-in-Time (JIT)
06:59
Inventory Management Tools
04:13
Course Project (optional)
00:36
Inventory Management
02:09
Inventory Management
20 questions
Concepts, Insights and Inquiries
3 questions

Forecasting and Capacity Planning

24 lectures
Section Overview
03:12
The Characteristics of Demand
01:02
What Demand and Supply Are
03:59
Recognizing Demand Trends
08:45
The Characteristics of Demand
02:42
Demand Forecasting
01:45
Defining Demand Forecasting
03:09
The Four Variables of Demand Forecasting
07:24
Steps in the Demand Forecasting Process
08:36
Two Types of Demand Forecasting Models
03:27
Qualitative and Quantitative Methods
10:11
Forecasting Demand
05:33
The Stages of the Demand Forecasting Process
00:01
Capacity Management
01:30
Defining Capacity
10:32
Level Capacity Management Strategy
06:10
Chase Demand Strategy
08:03
Characteristics of the Three Substrategies of Chase Demand Strategy
00:16
Demand Management Strategy
04:02
Evaluating Capacity Management Strategies
00:13
Managing Capacity
04:45
Course Project (optional)
00:36
Forecasting and Capacity Planning
03:00
Forecasting and Capacity Planning
17 questions

Operations Scheduling

25 lectures
Section Overview
02:04
Operations Planning and Scheduling
01:52
The Levels of Planning
00:08
Scheduling in Operations Management
07:13
Levels of Planning and Scheduling
11:22
Operations Planning and Scheduling
04:59
Scheduling of Staffing in a Service Environment
01:50
Work Schedule Formulas
00:55
Challenges in Employee Scheduling
13:19
Scheduling Work Shifts
13:55
Scheduling Criteria and Methods
00:13
Scheduling Staff in a Service Environment
03:45
Loading and Sequencing
01:47
Shortest Processing Time Schedule
00:00
Loading Work Centers
06:57
Loading and Sequencing
04:02
Job Sequences
00:12
Sequencing rules
19:44
Critical Ratio
00:08
Sequencing Jobs
00:13
Job Processing and Due Dates
00:13
Critical Ratio Calculations
00:08
Course Project (optional)
00:36
Operations Scheduling
01:46
Operations Scheduling
13 questions

Management of Quality

29 lectures
Section Overview
00:49
Quality in Manufacturing and Service Operations
01:04
Differences in Quality between Manufacturing and Service Operations
04:39
What is Quality?
04:37
Benefits of Quality Management
03:06
Quality in Manufacturing and Services
13:20
Quality Performance Objectives and Measures
01:23
Measurement of Quality Performance
04:01
Quality Performance Indicators
00:20
Measuring Quality Performance
04:01
Quality Performance Indicators
11:36
Quality Management Principles
00:57
Quality Management Principles
00:02
Principles of Quality Management
04:15
The Role of Quality Principles
04:24
Quality Principles
13:55
Transformation Model and Quality Management
01:07
Transformation Model
00:06
Quality Management Transformation Model
05:19
Quality Management Strategies
04:09
Transformation Model: Input Phase
07:49
Transformation Model: Processing Phase
04:15
Transformation Model: Output Phase
04:55
Customer Satisfaction
03:15
Other Quality Strategies
06:17
Course Project (optional)
00:36
Management of Quality in Operations
02:59
Management of Quality in Operations
21 questions
Practical Activity: Quality Performance Evaluation
3 questions

Facilities Planning and Management

26 lectures
Section Overview
02:48
Introduction to Facilities Management
01:34
The Importance of Facilities Management
08:06
Facilities Management Clients
07:56
The Meaning and Causes of Churn
04:27
Introduction to Facilities Management
05:41
Strategic Considerations for Facilities Management
01:14
Steps in Developing a Facilities Management Strategic Plan
00:02
Different Facilities Management Styles
09:11
Developing a Facilities Strategy
08:38
Strategic Considerations for Facilities Management
04:32
Location and Layout of Facilities
01:15
Facilities Location and Layout
05:51
Identifying Business Layout
00:07
Facilities Location Decisions
09:58
Facilities Layout Decisions
10:04
Facilities Management for Service Organizations
01:45
Location Planning for Service Organizations
00:01
Location Issues for Services
10:32
Layout Issues for Services
08:45
Facilities Management for Service Organizations
05:26
Facilities Planning and Management
02:30
Facilities Planning and Management
17 questions
The Operations Management Training Program
3 questions
Takeaways, Practical Applications and Endorsements
3 questions
What's next?
04:31

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