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Looking to get ECBA®, CCBA®, or CBAP® certified or recertified? - This course qualifies for 5 PD Hours/CDUs!

WHILE THE RESPONSIBILITIES OF THE BUSINESS ANALYST ROLE VARY WIDELY FOR EACH ORGANIZATION, THERE IS ONE BA SKILL THEY ALL ASK FOR - THE ABILITY TO ELICIT REQUIREMENTS.

And that is because requirements are at the core of every change, every project. They explain exactly what needs to be created, updated, and accounted for in the solution. Achieving the requirements is ultimately what brings value to the stakeholders and the organization.

But in order to achieve the requirements, you must first know how to elicit them.

We'll start things off by teaching you all about requirements - their levels, their types, and the often confusing terminology utilized to explain them. We'll move into teaching you how to extract and elicit those details using popular elicitation techniques. These techniques can then be utilized to dig deep into the wants and needs of your users, which helps to ensure a successful end solution.

Regardless of whether your project is large or small, in finance or in manufacturing, creating new systems or providing support to a workforce,...Requirements are always at the center, and that is precisely what you are taught in this course.


Your course enrollment includes:

  • 5 hours of high-quality video lectures that break down all the concepts covered into an easy to understand, step-by-step format.

  • A 30-page Student Workbook that will enhance your learning and give you a reference resource after you’ve completed the course.

  • 9 Business Analysis Templates so you have all the tools you need to immediately apply your new skills on the job.

  • 19 Practice Activities and Quizzes to help you retain your learning and give you an opportunity to put your new knowledge to the test.

In addition to all the tools you’ll need to start successfully eliciting requirements, you’ll also get a foot into the industry by way of an industry expert

I’m not just the instructor who wrote this course, I will also act as both a resource and a mentor to guide you to a long and rewarding career in Business Analysis!


Let’s hear what students are saying about our Business Analysis Process Series:

 "These courses are so dependably excellent. Jeremy is deeply knowledgeable & experienced as a BA, and his presentation skills are superb. He also provides templates that alone are worth the price of the course. I can't recommend this series enough." - Liz Z.

"The course is awesome! The content is a treasure. I definitely recommend this course and previous ones if you want to become a true professional in Business Analysis field." - Aykhan Z.

"Great quality work. I like how Jeremy breaks everything down, so it's understandable even if you don't have any background in business analysis. Awesome courses!!!" - Oleg L.

"I am impressed about the worksheets. Printing them out and writing notes on them has made the course very interesting to me." - Adewole A.


This course is the fourth course of the Business Analysis Process Series:

  1. Identify and Define the Problem

  2. Conduct a Strategy Analysis

  3. Plan the Project

  4. => Understand and Elicit Requirements <=

  5. Analyze, Model, and Organize Requirements

  6. Manage, Prioritize, and Validate Requirements

  7. Transition to the Solution

  8. Complete a Solution Evaluation

Whilst taking the previous courses is not required, I do recommend it as it will help your understanding of the material covered as we will be building on skills and techniques taught in the previous course lectures. In any case, this course will provide you a tremendous amount of value.

Whether you are an aspiring or a seasoned Business Analyst, this course is a must.


By the end of this course, you’ll have a much deeper understanding and appreciation for requirements along with the skills necessary to successfully elicit those requirements from various types of stakeholders.

So, if you’re ready to take your requirements knowledge and skills to the next level, this is the course for you - enroll today.

Bạn sẽ học được gì

Gain the understanding of what requirements are, including the often confusing terminology

Understand how to categorize requirements into different levels and types

Learn about the Requirement Elicitation Process - Plan, Prepare, Conduct, and Confirm

Gain the ability to elicit requirements with popular elicitation techniques such as interviews, requirement workshops, brainstorming sessions, surveys, and more

Yêu cầu

  • No Business Analysis experience necessary, but it is recommended (not required) that you have taken the first three courses in the Business Analysis Process Series, "Identify and Define the Problem", "Conduct a Strategy Analysis", and "Plan the Project"

Nội dung khoá học

17 sections

Welcome to the Course!

1 lectures
Introducing the Understand and Elicit Requirements course
02:04

Requirements Defined

6 lectures
Requirements basics
04:24
Requirements are critical
02:56
What do requirements look like?
04:14
Hi, my name is Jeremy
00:24
Udemy Review Prompt
00:19
Validate your base understanding of requirements
3 questions

Requirements, Digging Deeper

7 lectures
Product Requirements and Project Requirements - What's the Difference?
01:40
Requirement levels - business, stakeholder, solution, transition
06:54
Requirement types - functional, non-functional, business rules, constraints
05:48
ACTIVITY: Requirement segmentation and categorization worksheet
00:18
Requirement subdisciplines (aka Requirement Process)
05:08
A few notes - Requirements perspective and Requirements vs Design
04:49
Validate your deeper understanding of requirements
7 questions

Hollywood Star Lanes

3 lectures
Introducing Hollywood Star Lanes
04:49
Optional learning about bowling
00:14
Optional Hollywood Star Lanes activities
01:50

The Building Blocks of Requirement Elicitation

7 lectures
Introducing requirement elicitation
02:17
Elicitation versus Gathering, is there a difference?
01:59
Importance of identifying customers
02:11
Roles - Customers vs Stakeholders vs Users
04:16
Finding key contacts
02:08
ACTIVITY: Hollywood Star Lanes - Stakeholder Identification
01:05
Validate your base understanding of elicitation
5 questions

Stakeholder Perspective

4 lectures
Customer expectations
05:56
Stakeholder fears
03:31
Overcoming the stakeholder's fears
06:18
Validate your understanding of customer's expectations and fears
3 questions

Requirement Elicitation Process

7 lectures
Requirement Elicitation Process Overview
01:42
Plan requirements elicitation
03:29
Prepare for elicitation
13:44
Conduct requirement elicitation
03:52
Confirm elicitation results
03:30
ACTIVITY: Requirement Elicitation Process worksheet
00:20
Validate your understanding of the Requirement Elicitation Process
9 questions

Useful Supporting Documents

4 lectures
Prepare for Elicitation Template
00:54
Parking Lot
03:33
Term Glossary
02:34
Validate your understanding of documents that support elicitation
4 questions

Requirement Elicitation Techniques

2 lectures
Requirement elicitation techniques introduction
00:42
Requirement elicitation templates
00:18

Requirement Elicitation: Document Analysis

8 lectures
The basics of Document Analysis
01:08
Preparing for a Document Analysis
09:12
Conducting a Document Analysis
03:23
Confirming the results of a Document Analysis
01:52
Document Analysis Best Practices
03:59
ACTIVITY: Analysis for Cookie Cottage Training Video
01:03
ACTIVITY: Analysis for Cookie Cottage Training Video (Part 2)
00:58
Validate your understanding of eliciting requirements with Document Analysis
5 questions

Requirement Elicitation: Observation

6 lectures
The basics of Observation
01:44
Preparing for an Observation
08:20
Conducting an Observation
05:31
Confirming the results of an Observation
02:57
Observation Best Practices
05:56
Validate your understanding of eliciting requirements with Observations
5 questions

Requirement Elicitation: Brainstorming

6 lectures
The basics of Brainstorming
02:57
Preparing for a Brainstorm
10:15
Conducting a Brainstorm
09:26
Confirming the results of a Brainstorm
04:24
Brainstorming Best Practices
05:47
Validate your understanding of eliciting requirements with Brainstorming
7 questions

Requirement Elicitation: Questionnaire / Survey

6 lectures
The basics of a Questionnaire / Survey
01:24
Preparing a Questionnaire / Survey
16:31
Conducting a Questionnaire / Survey
03:45
Confirming the results of a Questionnaire / Survey
06:06
Questionnaire / Survey Best Practices
05:37
Validate your understanding of eliciting requirements with Questionnaire/Surveys
6 questions

Requirement Elicitation: Interview

6 lectures
The basics of an Interview
04:31
Preparing for an Interview
10:46
Conducting an Interview
04:03
Confirming the results of an Interview
03:52
Interview Best Practices
08:23
Validate your understanding of eliciting requirements with Interviews
6 questions

Requirement Elicitation: Requirement Workshop

6 lectures
The basics of Requirement Workshop
02:46
Preparing for a Requirement Workshop
16:32
Conducting a Requirement Workshop
06:35
Confirming the results of an Requirement Workshop
04:02
Requirement Workshop Best Practices
06:29
Validate your understanding of eliciting requirements with Requirement Workshops
6 questions

Final Thoughts

3 lectures
Eliciting in Agile
01:29
Becoming more fluid
01:43
Course conclusion
01:06

Bonus Section

1 lectures
Bonus lecture
00:37

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